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Seller#: 0UH8ISD1KCBI57113

LuggageMore Seller Profile 626-709-6601 Email This SellerEmail This Seller  See all products from LuggageMore See all products from LuggageMore, a professional online store, provides travel gear at best value. You may also find us on eBay and Amazon where we earned excellent rating close to 100%.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (6 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
The Dude
Order Date : 3/13/2012

Rating + 1 Didn't arrive

I let them know my product didn't arrive. They wanted me to work with Fedex to file a help them get their money back so they could give it to me. 10 phonecalls and emails later I filled a paypal dispute where newegg initially refused to pay, i informed newegg that they were in no position to negotiate. Newegg then refunded my money.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Please notify us if there is a problem within 30 days of receiving the product. Return without a valid RMA number will NOT be accepted.
    All non-defective, undamaged products, or a result of customer error will be subject to an actual shipping fee deduction from the refund. S&H is not refundable. Buyer pays return shipping, and 15% restocking fee applies.
    A defective merchandise exchange, in a brand new condition. We will pay the return shipping. A return request has to be submitted within 30 days from the date you receive your merchandise, and must be in its original package.
    Please contact us for a RMA number. The original receipt or a record of the purchase is REQUIRED on all returns. Return products must also be in its original condition: including box, UPC bar code, packaging,and all other accessories.
    Returned product(s) must be in the original packaging material. If any surcharge such as over-sized fee occurs due to the return in unoriginal packing, the fee will be deducted from the refund.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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