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Seller#: 0UH8ISD1KCBIVTD34

Sale Axis Seller Profile 718-312-8868 Email This SellerEmail This Seller  See all products from Sale Axis See all products from Sale Axis

Welcome to Sale Axis, Your Ultimate Online Shopping Experience!

We take pride in offering you the best possible prices on a wide variety of products, fast shipping, and the highest standards in customer service. We are committed to doing all that is necessary in order to keep you a satisfied and returning customer! As a valued customer, you can confidently place your order with the knowledge that it will be delivered on time and complete.

Sale Axis has been in business since March 2007, offering an extensive assortment of your favorite items in sporting goods, tools, electronics, pet supplies, housewares, beauty products, games and more. We maintain powerful relationships with manufacturers that allow our customers the benefits of savings and low prices. We specialize in e-commerce and operate a number of e-commerce webstores. Our products are shipped from different warehouses across the country depending on their availability and your location. Our online catalog reflects competitive rates for our merchandise among the best in the industry!

For more information, contact us. Your satisfaction is our highest priority!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (71 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 41 Reviews
newegg
58%
Good Rating + 4 13 Reviews
newegg
18%
Average Rating + 3 2 Reviews
newegg
3%
Poor Rating + 2 4 Reviews
newegg
6%
Very Poor Rating + 1 11 Reviews
newegg
15%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
tom
Order Date : 6/9/2014

Rating + 1 205634075

stinks

0 out of 1 people found this review helpful. Did you? Yes No

Southern-X
Order Date : 4/23/2014

Rating + 1 Western Rivers Nite Stalker Pro Combo Electronic Caller

This seller should not be allowed on your site. They made a mistake and backed out of the sale by saying the product was out of stock. NewEggs customer service rep. was pleasant but fell short on helping to resolve the problem. I will wait 5 more days from this post before starting procedures with the BBB . Needless to say I am very disappointed in this seller and NewEgg. If you have any further questions please feel free to contact me. Customer service rep. was Lisana Montes.

1 out of 1 people found this review helpful. Did you? Yes No

Philip
Order Date : 10/29/2013

Rating + 5 Super fast shipping

After the purchase the items were received extremely quick.

Did you find this review helpful? Yes No

longtimeneweggclient
Order Date : 9/12/2013

Rating + 1 Not to be trusted!

Purchased a brand new cell phone battery and received one that was not in its original packaging, scratched and nicked and manufactured in 2011. DO NOT BUY FROM THIS SELLER!!!

1 out of 1 people found this review helpful. Did you? Yes No

John R
Order Date : 9/11/2013

Rating + 5 Great Seller - FFFASSST Shipping!

Very fast shipping. Had item within 4 days of buying - that's with the cheap value ship plan. I will be buying more from these folks.

Did you find this review helpful? Yes No

N/A
Order Date : 7/28/2013

Rating + 5

extremely fast shipping, item as described

Did you find this review helpful? Yes No

db86
Order Date : 7/13/2013

Rating + 1 False Advertising

Described a product as being manufactured by specific name brand company and when it arrived at my house it was not made by that name brand company but by an unknown company in China.

2 out of 2 people found this review helpful. Did you? Yes No

ER09
Order Date : 6/23/2013

Rating + 5

received phone battery very quickly.

Did you find this review helpful? Yes No

N/A
Order Date : 1/28/2013

Rating + 1

I am STILL waiting for my refund.

2 out of 2 people found this review helpful. Did you? Yes No

Royal
Order Date : 10/31/2012

Rating + 1 Poor Customer Service

I purchased two tablet covers for my two Samsung Galaxy Tab 2 7.0's that I just bought at the same time on Oct 31, 2012 as Christmas gifts. They were intended to be covers for the 2 Samsung Galaxy Tab 2 7.0 tablets I had ordered at the same time. The case covers don't fit and the company, Sale Axis, is refusing to RMA the items, indicating it's been too long since the item was ordered.

I didn't realize that the items were from a 3rd party company. I bought these items with the thought that Newegg is on the name, so I'm covered right? Wrong.

Sale Axis is refusing to RMA these items since it's been over the 30 day return policy.

I guess you have to check who Newegg is using to 3rd party your items now, or in my case, just stop using Newegg.

Truly sad that Newegg is allowing these 3rd party companies to use the Newegg name yet not provide the same level of customer service.

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    I ordered the wrong item and want to return it.
    Please contact us first to obtain Return Authorization (RA). We can be reached via email at cs@shopcuscus.com. We will email you the RA# and the return shipping address. That RA# must be marked clearly on the outside of the shipping box.
    **Returns without RA# will be rejected**

    All merchandise for return must meet the following conditions:
    -Return in undamaged original packing and resell-able condition (including ALL original packaging, accessories, manuals and warranty cards);
    -Return to us within 30 days after invoice date (unless otherwise indicated)
    -All returns must be prepaid; No COD's accepted
    -Copy of invoice enclosed with merchandise
    -Enclose a brief letter of explanation
    -Merchandise returned for refund will be charged a 15% restocking fee (this percentage may vary depending on supplier policy).
    -All returns will be evaluated and tested upon receipt by our technical team.

    **please note: items returned to us that do not meet with our policy will not qualify for any credit and will be either returned to you at your expense or discarded. Also, certain items are nonreturnable: such as books, games, DVDs, skincare products, and some electronics

    My item arrived damaged/I have not received my package.
    Please contact us within 7 days after receiving the item, so we can contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. Due to time limitations set by the carriers, if you don't contact us within 7 days after you receive the item, you may lose your claim. If you would like a second shipment to be made, please place a replacement order and you will be credited for the lost order upon resolution of the lost package.

    I received a defective item.
    First please check with the product manufacturer warranty, as they can be most helpful in solving many issues. Contact us within 7 days of receiving the defective item. All returns will be evaluated and tested upon receipt by our technical team.

    I was shipped an incorrect item.
    Please contact us within 7 days to follow the return process. What about return shipping? Customers are responsible for return shipping charges, including when a package is refused.

    I want to cancel my order.
    Orders begin processing immediately. Only orders that have not yet been shipped or have not yet been processed can be canceled. Successful cancellation will be confirmed in writing. If the package has been shipped/or processed, please follow the return process.

    I want an exchange/replacement.
    Please re-place an order for the exchange or replacement to ensure prompt delivery. You will be credited for the return order upon receiving and inspection of the returned.

    Who will issue refund/credit?
    Refund/credit shall be expected from Newegg.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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