3Gorillas.com Seller Profile
877-903-3257
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Review Summary
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5 Reviews |
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2 Reviews |
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10/19/2012 9:56:37 AM
I bought a refurbished refrigerator. Its came in a box in perfect condition. The fridge was badly dented and it didn't work. (plugged in at coldest temp for 24 hrs. not cold at all). Asked for a refund, they told me to send photos. A little weird but I did it. I get an email saying it was carrier damage and I should feel feel free to dispose of the damaged unit." Email back saying I'd prefer not to be stuck with the burden of disposing their non working unit and please send a call tag or something to have it picked up. No response whatsoever. Contacted new egg and communicated with two different people at two different times and sent all my info including pics of the undamaged box. No one has done anything. They have apparently refunded my money (waiting for it to process) but I still have a non-working refrigerator to dispose of. I basically got the "oh that's up to the marketplace vendors policy" runaround. Very disappointed with 3Gorillas AND Newegg. Think twice before buying .
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5/29/2012 5:00:59 AM
My purchase was shipped quickly & arrived in good condition. It was exactly as described & worked properly right out of the box.
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
- Most of our merchandise can be returned for a credit within 30 days of the shipping date unless otherwise noted in the product description or if it your item has a manufacturer defect and is under a manufacturer warranty*. If the item is not functioning correctly and is under the manufacturer warranty, please contact the product manufacturer with any service or return inquiries you may have.
We require you to request a 'Return Merchandise Authorization Number' or RMA # before you return your item. ALL RETURNS MUST HAVE AN RMA # for us to take the item back and give a full refund! If an item is returned without an RMA #, it will be assessed a 20% restocking fee. Please request an RMA # by emailing or calling us.
When shipping the item back to us, carefully repack the item with all instructions and documentation in its original packaging and send it with the RMA # written on the package as well as the shipping label. Buyer is responsible for all return shipping fees.
Upon receipt and review of your RMA (which may take up to 3 business days), we will replace or refund your payment. Only the item amount will be credited, we will not refund the original shipping amount paid nor the return shipping fee
- If you are having trouble with your product, please email us at sales@3gorillas.com or call us at 877-90-DEALS(33257). We will generally get back to you within one business day of your return request to discuss potential return options.
