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Seller#: 0UH8ISD1ALHZN4E95

Caraudio Closeout Seller Profile 323-712-8364 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Caraudio Closeout See all products from Caraudio Closeout

Caraudio Closeout is a leading online retailer of Consumer Electronics. We are dedicated to provide the high quality products... most competitive pricing backed by the highest level of pre/post sales customer service to all our customers... Just read some of the reviews left by a fraction of our satisfied customers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (176 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 133 Reviews
Good Rating + 4 28 Reviews
Average Rating + 3 5 Reviews
Poor Rating + 2 4 Reviews
Very Poor Rating + 1 6 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 7/3/2015

Rating + 1 Worst Experience Ever

I ordered four speakers from these people. the order was just sitting in limbo for about a week. I left emails after calling them with no response. I pout in a cancel order with Newegg. Then they shipped the order. Why did it take a cancel order to get there people to move. I give Craaudio Closeout. One star to many for the because there is no 0 eggs to give out for reviews. I will never never purchase from Caraudio Closeout again

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Order Date : 5/19/2015

Rating + 1 Worst Newegg experience EVER!

Horrible (actually, non-existant) customer service. This was part of a $1500.00 order from Newegg and I received everything else before this vendor even verified my order! I contacted customer service twice about what the problem was and never received a response. I will never order from this vendor again and maybe not through Newegg again! Reading reviews, I am not the first customer to voice this complaint from this vendor.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 3/5/2015

Rating + 1 they don't price match

Another online competitor was cheaper on the same item, but when I asked for their so called price match guarantee they said they wouldn't honor it because the other sight didn't qualify as a recognized competitors. So basically they don't really price match.

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Order Date : 3/13/2015

Rating + 1 Pathetic

Ten days after my order was paid and they haven't shipped. I've tried calling and emailing them and i never get a response. Here's hoping they aren't a scam.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 2/23/2015

Rating + 4 good service

I had to order my sub twice wich was a little agravating,after 3 days i sent them a email asking why my order had not shipped yet.they promptly returned a message and my order was on the road the next even though the proccess was a little bit sluggish it did get shipped in an acceptable time frame.over all I am pleased with the ordering proccess,when it gets here I will update.

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Order Date : 11/16/2014

Rating + 1 Lousy Process and Shipping

2 days after my order I contacted the seller via e-mail and was told shipping had the order and would be sending it out.

A day later, no response on a tracking number so I called. I was told they did not receive the order. A little back tracking, they found the order and a day later finally shipped it and I received a tracking number.

I tracked the package and they wrote the wrong address on the package. A clerical error by the seller. I contacted UPS but they said any adjustments in shipping had to be done by the sender. I emailed them and called them for the following 3 days and could never get a response. Being proactive, I was able to have the package held at the local UPS facility and pick it up in person.

I saved a couple bucks buying from these guys this time. Next time, I'll spend a couple more bucks for a real company and not one that operates part time.

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Order Date : 6/17/2014

Rating + 2 Question What is Advertised

The original add posted on the Market Place was for two JVC digital media receivers at what appeared to be a competitive closeout price for two units. I placed an order, but only one receiver arrived. I contacted Newegg and explained what had occurred to a pleasant lady on the phone. She called back later and explained that the add was a mistake, and the so-called closeout price should have been for only one receiver. But, since the add did specify a pair of receivers, a second receiver was being shipped ASAP. I pointed out to the Newegg rep that the advertised price was $1 higher than the MSRP, and in no way was a good deal for only one receiver. I did receive the second receiver promptly, and am quite satisfied with the product. My advice - question everything.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 5/17/2014

Rating + 2 1/2 is half-bad

Only one of the products purchased was as described. The other product, GRT104-4 came out instead as GRT04-20, which are cheaper 4ga ring terminals. I expected to receive GRT104-4 and GRT02-20 and instead received GRT04-20 and GRT02-20.

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 4/29/2014

Rating + 5 Good customer service!

These guys go the extra mile to make sure things happen smoothly for their customers. I wont get into details about why I had to deal with their customer service but they pretty much made my experience a hassle free one (slight inconvenience originally).

Quick to action and rectify the issue and even called me twice for various reasons regarding my purchase.

Top notch and would buy from them again!

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Order Date : 3/22/2014

Rating + 5 All good

The item came pretty quickly and everything is as described so far.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Customer may return any NEW, UNOPENED items purchased from CACO within 30 days from day of purchase. Items must be returned in their original unopened Condition and product packaging. Shipping charges incurred by CACO and a 15% restocking fee will be applied to your return of unopened original condition item.
    *If the item is missing or has signs of tampering with the UPC, serial number or the embedded RFID chip no refund will be issued.
    *There is absolutely NO refund for car audio products that have been installed.
    *Shipping charges are not refundable.
    *Return shipping charge will be applied for refused packages.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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