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Seller#: 0UH8ISD1ALHZ7090B

EC Dealz Seller Profile 718-513-6946 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from EC Dealz See all products from EC Dealz

At Ec Dealz , we strive for excellence in everything we do. We have been in the Consumer Electronics business since 1998 and our mission is simple, to provide customers with best available prices straight to their door. We have designed our business strategy to ship products within a timely fashion to reach you as fast as possible. Best prices is always a plus but we take pride in our professional and courteous customer service staff that will respond to any of your questions via e-mail within 24 hours. Although we take every effort for your transaction to be as streamlined as possible, internet sales sometimes result in a return/refund for any number of reasons. We want our customers to be rest assured that we are prepared to satisfy our customers in the best way possible on an individual basis.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (251 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 145 Reviews
newegg
58%
Good Rating + 4 25 Reviews
newegg
10%
Average Rating + 3 11 Reviews
newegg
4%
Poor Rating + 2 15 Reviews
newegg
6%
Very Poor Rating + 1 55 Reviews
newegg
22%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 9/2/2016

Rating + 1 Not easy to work with

Ordered a Wi-Fi camera as a gift through Newegg, on invoice from Newegg the camera model is correct. What was shipped was the less expensive camera. When brought to the attention of the seller that there was an error in what was shipped, I asked that the correct camera be shipped as soon as possible and I would return the cheaper one once the correct camera was installed because it was for a baby room. The responds was that I had to return the wrong one first. First of all, I paid in advance for the camera 5009L trusting that they would send it. They made the mistake (or maybe not) and sent a 934L. Now I have to wait for the RMA and then wait on the return and the reshipment because they do not trust me. That is not good customer service. I don't know if they mistakenly pulled and shipped the wrong box or if it was their intention to send the cheaper wrong one and see if I noticed. In any case I have found the camera I was looking for in and for a better price.

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Andrew E.
Order Date : 8/18/2016

Rating + 2 Somewhat Questionable

-2 Day priority shipping turned out to take 8 Days and when tracking became available it didn't leave their location for 4 days.
-Ordered and shipped from North America and it came with a European Charger...No where in the description did it say I would have the wrong continent plug type.
-Packaging was really bad for electronics.
-I will not buy from this seller again.

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Louis P.
Order Date : 8/3/2016

Rating + 1 I received unsatisfactory service from this seller.

No

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Virginia M.
Order Date : 7/13/2016

Rating + 1

I am still waiting for missing items and replacement for a damaged item since July 21st.

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Duane L.
Order Date : 5/8/2016

Rating + 5 Great seller!

Got this right away from EC Dealz! Great shipping great packaging. I might buy another two pack from you! Love the cameras!

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Butch
Order Date : 6/13/2015

Rating + 4 Camera is excellent. The bundle...

The items bundled with the camera were so far below the quality of the camera, i really was shocked. The 2X telephoto adapter and the wide angle adapter were of such questionable quality, they were absolutely useless. The bundle price was great, but you could have saved yourself some postage and just shipped the camera. These lenses have huge chromatic issues and very sloppily constructed. I won't even sell these off to someone, they are not worth the glass they were cut from. I am, however TOTALLY satisfied with the camera,and the fast shipping from EC Dealz.

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evoweb
Order Date : 6/7/2015

Rating + 5 Good Seller

Camera came on time, and well packaged. Works as expected.

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Gizzmo
Order Date : 4/28/2015

Rating + 5 on time shipping

this company's (C Dealz ) prices are fair and their shipping was as scheduled. I would recommend this company

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Anonymous
Order Date : 4/17/2015

Rating + 1 Canon Rebel

We never received this item. Evidently Fedex lost it. We have been waiting for the refund for the camera and the warrantly for $668.

1 out of 1 people found this review helpful. Did you? Yes No

Anonymous
Order Date : 3/1/2015

Rating + 1 Won't Replace Broken Parts.

Received the desktop tripod with a leg snapped off and another leg missing the rubber foot. I wrote to them, but never heard back. Wouldn't buy from them again. Stay away from them.

3 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    All unopened/unused products can be returned for a refund only within the first 14 days after receiving shipment. The cost associated with shipping the product and a 15% restocking fee may be deducted at time of refund. In cases of manufacturers defect or if a product is damaged during shipping, then the item can be returned (restocking fee waived), and a replacement product will be shipped out immediately upon request, by us, of said product. Shipping costs associated with returns and exchanges are the full responsibility of the customer, unless otherwise stated.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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