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Seller#: 0UH8ISD1ALHZ7090B

EC Dealz Seller Profile 718-513-6946 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from EC Dealz See all products from EC Dealz

At Ec Dealz , we strive for excellence in everything we do. We have been in the Consumer Electronics business since 1998 and our mission is simple, to provide customers with best available prices straight to their door. We have designed our business strategy to ship products within a timely fashion to reach you as fast as possible. Best prices is always a plus but we take pride in our professional and courteous customer service staff that will respond to any of your questions via e-mail within 24 hours. Although we take every effort for your transaction to be as streamlined as possible, internet sales sometimes result in a return/refund for any number of reasons. We want our customers to be rest assured that we are prepared to satisfy our customers in the best way possible on an individual basis.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (155 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 92 Reviews
Good Rating + 4 12 Reviews
Average Rating + 3 7 Reviews
Poor Rating + 2 10 Reviews
Very Poor Rating + 1 34 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 7/25/2014

Rating + 5

Great customer service

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Order Date : 7/5/2014

Rating + 1 Never received product

Product never arrived at my location. After repeated attempts at contact I was just given the tracking information repeatedly with no further explanation as to the whereabouts of my product or the actions that the company was taking (which I suspect were none). In most cases, it appeared as if they didn't even read or understand my messages to them. Very poor customer service. I advise against ordering from this seller.

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Filip Czer
Order Date : 6/3/2014

Rating + 5 Very fast shipping! A+++ SELLER!!!

Shipping was extremely fast I was surprised at how fast tracking information was available and my product came well packaged and completely as described. I would definitely recommend this seller for all electronics as they are trustworthy and reliable. THANK YOU EC DEALS!!! WILL LOOK FOR YOUR STORE AND PRODUCTS IN THE FUTURE!!!

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Order Date : 6/4/2014

Rating + 5 Fast

Extremely fast shipping, item got to me literally the next day after I places the order, that's ridiculously fast if you ask me!! Would recommend to friends and family!!

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Order Date : 5/12/2014

Rating + 2 Great item... not the greatest vendor

Product was as promised as was mailing, however, took 8 days to process from payment to mail drop. About 14 days total door to door. Ok for 1914, probably not for 2014. Product was exactly what I wanted though.

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Order Date : 5/12/2014

Rating + 1 Slow processing

My item did not even ship until 8 days after order. And I have yet to receive order after 2 weeks. This is online shopping?

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Order Date : 5/2/2014

Rating + 5 Great price and fast service

The price on the camera lens I bought was outstanding, the shipping fast and the service great.

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Order Date : 3/25/2014

Rating + 1 newegg order # 192391356

I just established my account with newegg and this was my 1st order. Newegg facilitated the order quite well but they need to re-evaluate their relationship/process with EC Dealz. EC Dealz failed to complete the order and left out a close up lens kit. Newegg has contacted EC Dealz regarding this matter and I was given assurances that the order would be rectified by EC Dealz asap....this was on April is the last e-mail I have received.
Hello,On 4/8/2014 got an email from ecdeals for the lens kit, they said they were sending it out right away
Thank you,
Inez Dominguez
Customer Service Representative
I followed up again with Newegg to please give me the tracking info so I could track the are those e-mails:
Hello Inez,
Could you follow up with ecdeals for me. I have not seen a shipment notification from them so not sure if they have sent the kit out yet?
It is 11 days later and both newegg and EC Dealz have dropped the ball...FIX IT!!!!!!!!!!

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 4/4/2014

Rating + 5 Awesome Quick!

I was surprised how fast it came!

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Order Date : 3/2/2014

Rating + 2 Missing parts; no response from seller

The product I ordered was missing parts that came with the bundle. Everything I did receive was fine, just disappointed that I didn't get all that were listed in the item. The product description is what made me want to purchase from them in the first place. Wish they would respond to the phone or email attempts, a month long now.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All unopened/unused products can be returned for a refund only within the first 14 days after receiving shipment. The cost associated with shipping the product and a 15% restocking fee may be deducted at time of refund. In cases of manufacturers defect or if a product is damaged during shipping, then the item can be returned (restocking fee waived), and a replacement product will be shipped out immediately upon request, by us, of said product. Shipping costs associated with returns and exchanges are the full responsibility of the customer, unless otherwise stated.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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