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Seller#: 0UH8ISD1ALHZHM275

Beach Audio Seller Profile 310-421-0280 Email This SellerEmail This Seller  See all products from Beach Audio See all products from Beach Audio

Founded in August 2002, Beach Audio´s mission is to provide the best experience on the Internet for buying Consumer Electronics. We focus on making purchasing online a pleasant experience. Our sales office is located in beautiful town of Redondo Beach, California, just a few miles South of Los Angeles International Airport. We do not stock any inventory at our sales office. Instead, we ship from several warehouses located throughout the country. Our sophisticated fulfillment system will automatically ship from the warehouse location that is closest to your shipping address! Why are our prices so low? It´s simple. We have modeled our business much like a wholesaler. We sell in huge volume and have streamlined our operations to provide you with the best combination of price and service available anywhere.

Hours of Operation 8AM - 5PM PST M - Th, 8AM - NOON PST Fr

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2,804 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2,168 Reviews
newegg
77%
Good Rating + 4 337 Reviews
newegg
12%
Average Rating + 3 83 Reviews
newegg
3%
Poor Rating + 2 52 Reviews
newegg
2%
Very Poor Rating + 1 164 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Christian G.
Order Date : 12/1/2015

Rating + 1 DON'T BUY ANYTHING FROM THIS COMPANY

the product was never shipped to me. i have told them to give me a refund, and still didn't get a refund or product. DON'T ORDER ANYTHING FROM THIS COMPANY. Newegg please cut them out of your system .

1 out of 1 people found this review helpful. Did you? Yes No

JAMES D.
Order Date : 12/15/2015

Rating + 5 AWESOME Experience

I called Beach Audio because I couldn't track my package. The polite young lady sated it appears to have been lost in transit...and they would be sending a replacement that afternoon 2nd day delivery. I was astounded when it arrived the next day (Dec 23rd). However, another one arrived at 4:30 the next day (Dec 24th). I original order arrived first, and the replacement also came next day.

I called them to get the return address so I could send one back (I only paid for one, and they shipped replacement at their cost) which is only fair. She said Merry Christmas you can keep both.

Yep, new go-to place for whatever they're selling!

Did you find this review helpful? Yes No

Lukas B.
Order Date : 11/15/2015

Rating + 1 SO...

My item I ordered 46 days ago still has not come. With an estimated shipping of 5-7 days... Would have given this service 0 eggs if possible. Sorry Grandma, part of your christmas present that I ordered WAY ahead of time never came...

Did you find this review helpful? Yes No

mannaideals
Order Date : 12/3/2015

Rating + 1 Not responding to concerns

I have ordered a wrong part through newegg.com and immediately I noticed it was a wrong part and contacted newegg chat line in 5 minutes and requested to cancel. they sent a note to cancel, no use, shipped, contacted thru email to get rma and return shipping label no response.

Did you find this review helpful? Yes No

StageCat
Order Date : 11/14/2015

Rating + 1 TriedTo Buy LaptopCarryCase

I NEVER got my order!It was shipped via UPS....UPS tried to deliver by the BACK way,which happens to be on a streetcorner.I played phonetag with UPS but pkg got sent BACK to seller.Seller never contacted me.I still got charged my creditcard.I'm still trying to get order resent!I will try calling sender.Its been 3 weeks.Maybe I should not use UPS as delivery due to my address being on a corner and my using 2 entrances.

Did you find this review helpful? Yes No

Nisitiiapi
Order Date : 11/1/2015

Rating + 5 Great Seller

Great seller. Item just as described. Fast shipping. Thanks.

0 out of 1 people found this review helpful. Did you? Yes No

BMc
Order Date : 11/21/2015

Rating + 1 Hope you don't need to return.

Purchased an item, and it was received defective. Immediately initiated a return request. I was told I would receive a label right away. A week has passed and no return label has been created or sent. Horrible merchant.

1 out of 1 people found this review helpful. Did you? Yes No

mz
Order Date : 10/25/2015

Rating + 1 Difficulty processing a return

I had to return the item unopened. The process for initiating a return was slow and tedious. Six days after they received the item I had heard nothing from them so I asked about the status and sent them the tracking number. They replied that the number was invalid so I sent them a PDF of the Proof of Delivery (showing the number that I had sent them already). I am still waiting.

1 out of 1 people found this review helpful. Did you? Yes No

compunetss
Order Date : 11/5/2015

Rating + 1 DOA

Dead on arrival

2 out of 2 people found this review helpful. Did you? Yes No

Sutton
Order Date : 10/28/2015

Rating + 1 Spam

As long as NewEgg does not respect the opt-out for spam, I will continue to rate 1.

2 out of 4 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    30 Day Return Policy. Non defective items subject to 15% restock fee.

    If you need to return an item, please visit http://www.beachaudio.com/returns.php to request a Return Authorization Number (RA#) or email us at returns@beachaudio.com. Include your order number, serial number on the product (if applicable), the reason for return, and whether the product has been opened or is still factory sealed. We will then email you the RA# and Returns Address. You will be responsible for all shipping charges for returns. Please note that orders returned without an RA# will not be accepted and will be returned to you.

    Contact customer support
    Phone: 310-421-0280
    Monday-Thursday: 8:00am - 5:00pm PST
    Friday: 8:00am - noon PST
    Saturday-Sunday: closed

    Excluded Items - Due to their fragility, the following items may not be returned once received for any reason: Televisions 42" and larger, furniture (including massage chairs), and large appliances such as refrigerators. In addition, due to manufacturer restrictions, the following items can not be returned to us once they have been removed from their original product packaging: computers and notebooks, video projectors, video games, DVD´s, computer games, computer software, CD duplicators, air conditioners, ventilation systems, ceiling fans and activated satellite receiver units (DirecTV, Sirius, XM, etc).

    Defective Items - Defective items other then those mentions in "Excluded Items" above may be returned within 30 days of delivery. Due to the complexity of internet transactions, we do not offer exchanges, however we will gladly credit the outgoing ground shipping costs of a replacement order. Please notify us of the order number if a replacement order is made for a freight credit. Note: if the replacement is purchased using express shipping, only the Ground freight delivery cost will be refunded.

    Non-Defective Items - ALL non defective items may be returned for 30 days after delivery date. These returns will be charged a 15% restocking fee. Opened items must be in re-sellable condition and have ALL original packaging, accessories, manuals and warranty cards included. A larger restocking fee (20-50%) will be applied if the item is returned in a condition that prevents us from re-selling it.

    Damaged Items - In the rare event that an item arrives damaged, please refuse shipment if the damage is external or notify us within 24 hours if the damage is concealed. WE CAN NOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS from sign date. Beach Audio, at it's sole discretion, will either ship a replacement or issue a full refund when and if the claim is settled with the carrier. Items shipped to freight forwarders must be inspected for damage prior to fowarding shipment. No damage claims will be accepted once an item leaves a freight forwarder.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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