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Springs Electronics Inc. Seller Profile 866-989-4683EXT5 Email This SellerEmail This Seller  See all products from Springs Electronics Inc. See all products from Springs Electronics Inc.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (33 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 23 Reviews
Good Rating + 4 5 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 2 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 1/12/2013

Rating + 1 Why RMA the whole for downloadable content?

I purchased the Vivitar VIV-TEL-76700 Reflector Telescope and it is to come with software. When I pulled the disc out of the packaging I saw it was a normal CD-R and thought the right disk had not been sent and asked for a replacement disk, twice. The company told me I would have to send back the whole telescope to get me the software, twice.

Turns out the software was on the disk. It is a completely free and downloadable program, open source even. And yet they wanted me to return the entire package to them. I ended up downloading a more up to date version of the program than what was supplied.

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Order Date : 1/19/2013

Rating + 5 Thanks Loads

I want to thank you for getting my order out as fast as you could.
And i will buy more from you'all soon.

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Order Date : 11/24/2012

Rating + 5 Great Cable and Great Shipper

eggcactly as ordered!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

    We must be notified of any return within 7 days with the receipt and the product in their original condition, including any accessories, cables, and manuals.

    We do not accept any returns when the product has been damaged by customers or product factory seal is broken. If the returned product is opened and/or cannot be resold, we reserve the right to deduct up to 50% from the refund. Please pack the returns carefully!

    If the return is due to our mistake, we will be responsible for all shipping costs related to the return. If the return is not due to our mistake, you will have to take full responsibility of all shipping costs.

    If a package is returned to us marked "Refused" or "Undeliverable," it is subject to a 20% re-stocking fee. If a package is lost or misdirected due to an incorrectly inputted address, we will not take responsibility. Please make sure you have the correct address.

    You can use any of the preferred carriers below, or select any package carrier of your choice:
    Preferred Package Carriers
    a. FedEx
    b. UPS
    c. United States Postal Service

    Please do not forget to include your order number with any return!

    Thank you for buying from Springs Electronic Inc. !

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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