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HalloweenCostumes Seller Profile 507-386-8486 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from HalloweenCostumes See all products from HalloweenCostumes

As one of the largest Halloween costume retailers on the web, not only do we carry a wide array of costumes, we also have all the accessories you need to create your own custom look! With more than 10,000 products available at your fingertips, your hardest mission this Halloween will be deciding what you want to dress up as.

Want to make your Halloween costume stand out? Our massive collection of accessories will give you the extra something you've been searching for! From high-quality costume wigs and hats to costume boots and character masks, we have something to complete all of our costumes, all at prices that will fit even the smallest of budgets.

If you need your costumes in a hurry, we have the shipping options to fit your needs. We offer same day order processing for orders that are placed before 12 PM (CST Mon-Fri).

Orders placed before 12:00PM (CST Mon-Fri) will be processed same day. Orders placed after 12:00PM (CST Mon-Fri) will process within 24 hours!

Our Customer Service Team is available from 8am - 5pm (CST Mon-Fri).

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (19 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 9 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 5 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 10/25/2016

Rating + 1 Order a costume for Halloween...Never Arrived!

Really disappointed!

I ordered a costume for Halloween and it Never Arrived!

Did you find this review helpful? Yes No

Order Date : 1/7/2015

Rating + 1

I ordered a medium costume for my brothers dog and received a small costume that hardly fit.

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Order Date : 10/11/2013

Rating + 1 Wrong color, wrong size

We ordered a green ninja costume for a 3 year old. We ordered the toddler 2-4 size and received a blue ninja for a 12-14 year old. I am returning the costume but we are only being refunded the 24 for the costume and not the shipping and have to pay for shipping back. We are now out $10 for a mistake by the vendor. I love New Egg but will be hesitant to shop from any of the 3rd party vendors ever again.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 1/14/2013

Rating + 5 Easy Return

Simply return process! no problems.

Very polite and helpful service staff!

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Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 60 days
  • Restocking Fee: No

    The following items are ONLY returnable if they are in their unopened, original packaging. Item(s) must not have been worn, used or altered in any way.

    1. Undergarments
    2. Socks and stockings
    3. Shoe covers, boot tops, slippers
    4. Eye lashes
    5. Wigs, beards, facial hair or any other artificial hair
    6. Cosmetics
    7. Teeth
    8. Prosthetic Noses or Chins
    9. Cigarette Holders
    10. Pet Costumes
    11. Items in Factory Sealed Packages (Blister Packs)

    In order to be eligible for a refund, your return must follow these guidelines:

    1. Returns must be post marked within 60 days of the original order date.
    2. Item(s) being returned must be new, unused and in their original packaging with all the accessories.
    3. Return shipping costs must be pre-paid, and the package must be sent with a traceable method that includes a delivery confirmation. If your item is defective and requires us to reship it, we will ship it using the same shipping method that you originally chose.

    You are responsible for ALL shipping charges associated with your order(s). HalloweenCostumes will only refund shipping if a mistake is made on our part or if a defective product is received. In cases like this, we will only refund up to a maximum amount of $7 for the return shipping concessions. Please send via a standard shipping methods.

    ALL orders that have been Returned To Sender (RTS) due to an incorrect address or refusal of package are subject to a $14 restocking fee. You will be refunded the product cost less this $14 fee if the address you supplied is incorrect. Shipping costs are not eligible for a refund if an order is RTS. Please verify that your address is correct before ordering to avoid these charges.

    There is a 20% restocking fee for sending a return without any paperwork. There will also be a 20% restocking fee associated with your order if your items are returned without the insert sheet included with the costumes packaging.

    Returns are typically processed within 2 weeks of receiving the item. During the Halloween season (September through November) processing may take up to 4 weeks.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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