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Seller#: 0UHOPTYVU6LN92850

Altatac Seller Profile 323-402-6554 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Altatac See all products from Altatac

We proudly brand ourselves on fast shipping, low prices, and outstanding customer service. We take joy in helping the people get the outdoor gear they want and need at a great price!
Altatac is always here to satisfy your needs. We sell everything from clothing and boots, to the latest scopes and watches.
Please feel free to contact us for special requests, questions or price quotes.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (168 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 101 Reviews
newegg
60%
Good Rating + 4 16 Reviews
newegg
10%
Average Rating + 3 12 Reviews
newegg
7%
Poor Rating + 2 5 Reviews
newegg
3%
Very Poor Rating + 1 34 Reviews
newegg
20%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
AJ
Order Date : 11/21/2014

Rating + 1 Product never arrived

Product never arrived. I contacted them via email to ask about my order tracking information. I received an email that read
Hello,

You can track your package using this link

***URL is Removed***

Sincerely,

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PO_customer
Order Date : 11/26/2014

Rating + 1 Bad seller service

Order my TV wall mount on 11/26. it was support to take 5 days for delivery. Today is 12/11 and still waiting. Contacted the Altatac and the lady answer the phone doesn't seen to care.

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Jlam524
Order Date : 11/14/2014

Rating + 1 I am very disappointed...

I had ordered 2 illuminated watches because I wanted to relive my childhood with an awesome retro watch. Apparently it took forever for it to come, about a week and a half. When I saw the box I was jumping up and down until the point where I opened it and found 2 watches that were not what I ordered! I got a gold watch and a black women's watch. I am very disappointed. I haven't had the time to call and complain because this is something I do not want to deal with now. My first time ordering here and will probably be my last.

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N/A
Order Date : 9/12/2014

Rating + 5 Problems, but handled well

I ordered a couple of USB car adapters with lightning cables through this seller. I was rather miffed when I got a couple of lightning USB docks instead, no car adapter. I contacted the seller and said I'd like to return the items for the correct ones. To my surprise, the seller told me to go ahead and keep the docks and they'd send the correct items right away! The car adapters arrived a few days later. Problems can happen, but I was quite impressed by the way the seller handled it.

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TNT
Order Date : 10/28/2014

Rating + 5 Good supplier

Shipping was prompt. Product performed as expected.

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MarkM
Order Date : 11/2/2014

Rating + 3 Very slow shipping - 2 weeks

I didn't know when buying my item that it would be sent by USPS. Usually this isn't a problem, but for my recent order it took almost 2 weeks to receive my item, and it was routed from Los Angeles to Seattle to North Carolina. It's not the seller's fault, I guess. I would have chosen a different shipper if I could, had I known how long it would take.

I can't complain about customer service, they did respond to my emails in a few days. They apologized but said there was nothing they could do about the shipper.

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somewhat bummed
Order Date : 10/19/2014

Rating + 1 DOA and pay to ship back.

Low price is offset by DOA and the expense, time, and hassle of getting an RM, packaging the product for return, driving to post office and waiting in line to pay shipping to get a refund on the price. A complete wast of time and money. On the plus side the RMA was automatic because obviously the 30 days had not expired.

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tec805
Order Date : 11/8/2014

Rating + 2 well...

They get a second star as it was shipped on time. But they shipped the Logitech keyboard/mouse bundle in a bag instead of a box, no padding. The box inside the bag got the #$@! beat out of it to the point I took pictures before opening it. The equipment was in good condition, though no thanks to Altatac.

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Anu
Order Date : 10/8/2014

Rating + 1 Missing Components in Refurbished Item

I purchased this refurbished item and found when I received it that it was missing a HDMI cable, the screws to attach the base and the screw cover was broken and unusable. There was obviously a breakdown in the quality control section and nobody took care to examine the contents of this shipment prior to sending it to me. Overall a very poor rating.

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billk1018
Order Date : 10/1/2014

Rating + 1 Would not buy from these guys again.

Separated wireless mouse/keyboard sets and selling just the mouse. No retail packaging, no driver disk. Driver very difficult to find on Logitech because it was part of a set.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    If you are not satisfied with your product or our services. Send it back within 30 days upon receipt of the item for a refund (does not include shipping charges).
    Please note that a 10% restocking fee may apply.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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