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CPO Outlets Seller Profile 888-551-1778 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from CPO Outlets See all products from CPO Outlets

Established in 2004, CPO Commerce is America’s leading online tool retailer, operating 35 brand outlet stores including CPO Bosch, CPO Milwaukee, CPO DeWalt and CPO Makita (to see a complete list of CPO’s brand outlets, go to CPO’s brand outlet stores are known for their full selection of new tools and accessories, as well as the country’s largest selection of factory reconditioned tools. CPO Commerce also operates 4 specialty stores,,, and

CPO has shipped over 1 million orders to professional contractors, woodworkers, and handy homeowners who appreciate CPO’s commitment to its customers. BizRate recognized CPO in its Circle of Excellence, acknowledging that CPO goes above and beyond the norm to provide exceptional service to its customers. For six years in a row CPO Commerce has been recognized by Inc. magazine as one of the fastest growing private companies in America.

CPO customers return again and again for:

1. Widest selection of products from trusted brands
2. Big savings on factory reconditioned and clearance items (with full warranties)
3. FAST SHIPPING! Most orders ship within 1 business day!
4. Unrivaled customer service - Available 7 Days a Week
5. Hassle free shopping experience

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (178 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 121 Reviews
Good Rating + 4 30 Reviews
Average Rating + 3 9 Reviews
Poor Rating + 2 3 Reviews
Very Poor Rating + 1 15 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 1/3/2015

Rating + 3


Did you find this review helpful? Yes No

Order Date : 11/11/2014

Rating + 5 Very responsive seller

I was a little leery buying in the marketplace. The chainsaw I ordered arrived with a defective chain. CPO agreed to send me a new chain in lieu of me shipping the saw back & getting another one. I was told to expect the chain in 7-9 business days, but I received it in three calendar days. Very happy with their customer service.

Did you find this review helpful? Yes No

Order Date : 10/21/2014

Rating + 1 Dont Buy

Sold me used old drill

Did you find this review helpful? Yes No

Order Date : 8/1/2014

Rating + 5 CPO Rocks!

Three measures I use to rate sellers: (1) Quality product at equitable prices, (2) transactions are issue free, and (3) problems with an order (inevitable) are handled professionally, courteously, and timely. My experiences - I've had ~5 orders with them in the last 6 months - have shown CPO has earned all 5 stars (eggs) in each measure. It is sellers like this that make the NewEgg marketplace a worthwhile place. My thanks to CPO!

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Order Date : 4/10/2014

Rating + 1 Physically Broken!

The trimmer that was sent was physically broken at the joint where the handle angle adjusts. Repair is nearly impossible. Not worth the money to send it back. My first such experience in years of dealing with New Egg and its vendors. At least the batteries work in my other Ryobi tools.

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not Mr happy
Order Date : 6/17/2014

Rating + 1 customer service sucks

Bought the item, a pressure washer on line at New Egg. shipping was good but a few weeks later same exact item went back on sale on New Egg for $19 less called new egg and they referred me to the seller C P O who wouldn't do a thing about it saying send it back and they will give me a full refund for the item instead of a credit for the difference. thought that was very lousy customer service and I'll never do business with this vender again

1 out of 2 people found this review helpful. Did you? Yes No

Order Date : 4/16/2014

Rating + 1 If you buy from this seller, make sure best test product and buy insurance

to avoid problem, never buy from this seller. they sell DOA products and have shorter return period. I bought "Black & Decker NST1024R 24V Cordless 13" Straight Shaft Electric String Trimmer / Edger" from them for cheap price as backup. After 2 months, first try it, and found it does not work, when I contact the seller, I was told they can do nothing.

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Order Date : 7/2/2014

Rating + 5 Good Service

Bought Power washer. Arrived on time. It was refurbished item. All parts were present and worked well.

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Order Date : 6/4/2014

Rating + 1 Missing Parts

I purchased the Dewalt Refurb tool kit. It is missing the flashlight. I emailed the seller through newegg, and no reply!

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Order Date : 5/7/2014

Rating + 5 Trusted Seller!!

Great Product!! Fast Shipping! Trusted Seller!!! I will be looking for this seller on Newegg and outside Newegg!

0 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    No Hassle Return Policy
    At CPO, our number one goal is for you to be happy with your purchase, that’s why we offer a no-hassle, satisfaction guarantee for the products we sell. Regardless of why your purchase didn’t work out, we have a solution that covers you for the first thirty days on new items and sixty days on reconditioned items.
    Change Your Mind?
    Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
    Step #2: Pack your item for return to our distribution center.
    Step #3: Insure the package for your protection and return to:
    CPO Returns
    900 Raco DR
    Lawrenceville, GA 30046

    Exchange for a Different Item?
    Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
    Step #2: Pack your item for return to our distribution center.
    Step #3: Insure the package for your protection and return to:
    CPO Returns
    900 Raco DR
    Lawrenceville, GA 30046
    Step #4: Place a new order with our Customer Care team and we’ll have your new item shipped.

    Do You Believe Your Item is Defective?
    Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA).
    Step #2: Pack your item for return to our distribution center.
    Step #3: We’ll send you a pre-paid shipping label to return your item.
    Step #4: Hand your package to any UPS driver or take your package to a UPS store for free delivery back to our location.

    Is Your Item Missing Parts?
    Often times, we can send a replacement part for a missing or defective item. If you have a part that is missing or defective, please call us at 866-577-3014 and we’ll verify if a part can be ordered and sent directly to you.
    The brands listed on the following link have requested that you contact them directly so that they may ask specific questions to ensure they are sending the correct part. We apologize for not being able to contact the manufacturer on your behalf to obtain replacement parts for these brands. For a list of all manufacturer phone numbers go here:,default,pg.html

    To view the full return policy, please visit this page:,default,pg.html
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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