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Seller#: 0UHOPTYVZJL2MME65

My Funky Planet Corp Seller Profile 800-270-5718 Email This SellerEmail This Seller  See all products from My Funky Planet Corp See all products from My Funky Planet Corp

Thank you for taking the time to read and learn a little bit more about us. We are a group of people who are very passionate about toys. MyFunkyPlanet is an online retailer and distributor of innovative toys. Every one of our toys are unique, of top-quality, and a lot of fun. Our team has over 26 years of experience in the toy world and we feel very lucky to be able to do what we love.

Have questions?

Call MFP Customer Loyalty Team:

1-800-270-5718 or

Email MFP Customer Loyalty Team at support@myfunkyplanet.com

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (40 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 15 Reviews
newegg
36%
Good Rating + 4 6 Reviews
newegg
15%
Average Rating + 3 5 Reviews
newegg
13%
Poor Rating + 2 1 Reviews
newegg
3%
Very Poor Rating + 1 13 Reviews
newegg
33%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Mondoman
Order Date : 12/18/2012

Rating + 1 Not impressed

Rather than the new helicopter toy I paid for, I got a toy loose in a plastic tray, missing the outer retail box, with some of its accessories loose in the shipping box.

Did you find this review helpful? Yes No

Christopher Boothe
Order Date : 12/20/2012

Rating + 1 Worst online shopping experience ever.

I purchased a RC Helicopter in 2012 December and was advised that it was delivered on 24 December 2012 and to date I have not been receipt of this item and has gotten no redress. I completely do not recommend business with these sellers.....

Did you find this review helpful? Yes No

Dig Deeper
Order Date : 12/18/2012

Rating + 1 Iron Eagle Toy Helicopter

I didn't get the product although supposedly their record shows that it was delivered on the 27th of December. They took two weeks to tell me that I need to take up with USPS, who you are kidding USPS who is more $2 billion in red and a government entity will pay attention to my complain. They leave it on the door, if it turns out to be a windy day or you happen to be out for holidays then tough luck.

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Sevaver
Order Date : 12/27/2012

Rating + 5 Quick Shipments

The shipment came very quickly but the color of one of the items was wrong. I am not going to RMA over having two purple helicopters instead of a blue and purple. Just wanted to say check the contents before shipping. The lot numbers on some of the boxes are wrong.
Seller Response:Hi, so sorry about the inconvenience. If there is anything we can help you with please let us know.

Funky Planet Customer Loyalty Team


Did you find this review helpful? Yes No

N/A
Order Date : 12/18/2012

Rating + 1 Zero rating not allowed

If zero was available, then that would be rating...finally someone who did not identify themselves called about the r/c unit not working and strut on helicopter being broken in package...3/4's of a month before I got a chance to speak to a person, and their statement was: we don't refund for a broken product, only exchange or give store credit... you will have to contact NewEgg.com for a refund.... what a crock!!!!! Newegg shoves it off on MyFunkyPlanetCorp and they shove it right back to them... these 2 places need to get their act togather and return to the great customer service NewEgg used to have...
Seller Response:Hi, so sorry about the inconvenience. The agent that contacted you was new and made a mistake. This is our fault and we apologize. Please note that we have already generated a refund request with which you can go ahead and return the unit. We will grant the refund as soon as we receive it. Sorry again about the invonience and please note that we are here to assist you with anything else that may come up throughout the return process.

Sincerely,

Funky Planet Customer Loyalty Team


Did you find this review helpful? Yes No

Mdjasek
Order Date : 12/18/2012

Rating + 1 watch out

they will not return money - only same item or give store credit- their store not Newegg.
Seller Response:Hi, so sorry about the inconvenience. The agent that contacted you was new and made a mistake. This is our fault and we apologize. Please note that we have already generated a refund request with which you can go ahead and return the unit. We will grant the refund as soon as we receive it. Sorry again about the invonience and please note that we are here to assist you with anything else that may come up throughout the return process.

Sincerely,

Funky Planet Customer Loyalty Team


Did you find this review helpful? Yes No

N/A
Order Date : 12/18/2012

Rating + 1 Missing Items from Order

Received 1 of 3 items ordered and have been trying to contact them for weeks - All Email and Voice-Mail contact attempts have been ignored -New Egg takes no responsibility for their resellers
Seller Response:Hi, so sorry about the inconvenience. We are here to serve you and make sure you are satisfied with your purchase. We attempted to send a message back to you as soon as we received your first message (we assumed you recieved our response it but apparently never did). In our original message we said that Fedex had confirmed that the weight of the package indicated that three units were processed and delivered to your door by Fedex. We would like you to please send us an photograph of what you received for us to go ahead and file a claim with Fedex and send over your missing items.

We apologize and hope to hear back from you to be able to file a claim with Fedex and send over your missing items.

Respectfully,

Funky Planet Customer Loyalty Team


Did you find this review helpful? Yes No

ne0g33k
Order Date : 12/13/2012

Rating + 1 Bad Products and Bad Customer Service

The Company will not give me an RMA # after repeated attempts to contact them. In every email there is this message. "To review the status of the request and add additional comments, follow the link below:
***URL is Removed***".

How can I click on it, if you brainiacs Removed the URL??Honestly!!! After 4 tries at emailing, I have decided to dispute the whole transaction with my CC Company. Do not Buy from them, their customer service is horrible and non existent.

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N/A
Order Date : 12/18/2012

Rating + 1 Thieves

They said my order shipped on 12/18/12 and as of 01/03/13 I have not received my shipment. They did not provide a tracking number either (Even though I paid $15 extra dollars for their expedited shipping). They will not respond to emails. So far Newegg has not been of help. They basically robbed me of $75.

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Frustrated Dad
Order Date : 12/23/2012

Rating + 1 BUYER BEWARE

Product ordered arrived in obvious used condition, did not operate properly at all. Extremely disappointing.
Seller Response:Hello Nathan,

This is bizard, company policy does not allow us to send used units. We don't want disappointed customers we want our customers to have a pleasant experience when using our products. Thank you for calling and glad we were able to help you out.


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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    f this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA). Pack the Product securely using a shipping carton. Please note that original boxes may be included, but are not designed to withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as MyFunkyPlanet is not responsible for merchandise until it arrives and is accepted at our facility. A Service Repair Request is available at www.myfunkyplanet.com on the “Support” tab. If you do not have internet access, please include a letter with your complete name, street address, email address and phone number where you can be reached during business days, your RMA number, a list of the included items, method of payment for any non-warranty expenses and a brief summary of the problem. Your original sales receipt must also be included for warranty consideration. Be sure your name, address, and RMA number are clearly written on the outside of the shipping carton.
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