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Seller#: 0UHOPTYVZJL27X3C2

azulio.com Seller Profile 800-844-4591EXT0000 Email This SellerEmail This Seller  See all products from azulio.com See all products from azulio.com

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

At Azulio.com, we offer hot new products at drastically reduced prices. We negotiate with retailers and manufacturers to get discounted prices on items they’ve overproduced or over-purchased -- then we pass those savings on to you, our customer. We specialize in home goods products, media, and toys, but often have the opportunity to purchase items in other categories. If we find a great deal, we buy it and offer YOU a great deal!

We realize the importance of providing top-notch customer service and shipping and we strive to exceed customer expectations in every way. This is evidenced by our five-star seller rating on various selling platforms, as well as our BBB rating.

Be sure to come back and visit our store often. We continually add new products, offering you bargain-shopping opportunities at discounted prices!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (3 Reviews ):
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
newegg
67%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 1 Reviews
newegg
33%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Our Azulio.com 100% Satisfaction Guarantee allows you to return any product within 30 days from date of receipt for a full refund of the purchase price (this does not include your original shipping fees).
    In order for a return to be covered by our 100% Satisfaction Guarantee, items must be:
    •Returned in the original packaging as shipped
    •Attached with the original invoice
    •Product CAN NOT be used
    •Customer must obtain a valid RMA (Return Merchandise Authorization) before sending the return. Please contact us to obtain this.

    Return of any item that has been opened will be subject to a 15% restocking fee.

    The customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount.

    If an item is shipped and returned as undeliverable due to an incorrect address, the customer will be responsible for all shipping costs, including the return to the company.
    All returns require communication with Azulio.com and a valid RMA Number. If your order was placed through www.azulio.com you can easily obtain an RMA through your account: Log into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.



    If you placed your item on another website you may obtain an RMA number by Contacting Azulio Customer Service. We'll notify you via e-mail of your refund once we've received and processed the returned item.



    Please do not ship items back without contacting azulio.com first. Items must be returned prepaid in re-saleable condition with all documentation, pieces, parts, wrapping, etc. Please package your shipment well. If your return arrives to us damaged, you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages that occur during shipping. Please allow 1-2 weeks for returns to be processed.



    If an item is damaged upon arrival, or if we sent you the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please contact us to report this issue and we will gladly help you out.


    Our Azulio.com 100% Satisfaction Guarantee allows you to return any product within 30 days from date of receipt for a full refund of the purchase price (this does not include your original shipping fees).

    In order for a return to be covered by our 100% Satisfaction Guarantee, items must be:

    Returned in
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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