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Seller#: 0UHOPTYVZJL26C651

DOLICA Seller Profile 626-968-3366EXT102 Email This SellerEmail This Seller  See all products from DOLICA See all products from DOLICA

DOLICA, established in Los Angeles in year 2005, is a dynamic group of young individuals passionate about photography and videography. We believe you don't have to spend a fortune to shoot beautiful pictures or stunning videos. We created an assortment of camera/ video accesssories that the amateur and pro photographer can use in the outdoors or at home knowing that it can get the job done again and again.

Our commitment is to provide an excellent value and feature-rich assortment of camera accessories to the consumer. Dolica is a one-stop solution to find all your accessory needs.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (51 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 23 Reviews
newegg
44%
Good Rating + 4 10 Reviews
newegg
20%
Average Rating + 3 9 Reviews
newegg
18%
Poor Rating + 2 3 Reviews
newegg
6%
Very Poor Rating + 1 6 Reviews
newegg
12%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
J
Order Date : 10/13/2013

Rating + 5 quick shipping despite what other reviews said

Just wanted to say my tripod sent out the next day. Very quick. It sounds like they have improved.

Did you find this review helpful? Yes No

N/A
Order Date : 1/27/2013

Rating + 5 great company

Quickly replaced defective product. All product i have purchased prior has been great and still working years later.

1 out of 1 people found this review helpful. Did you? Yes No

kmathster
Order Date : 9/14/2012

Rating + 3 tripod

I'd have no complaints. The product is great. Shipping from Newegg was usually a day or two. This took over a week. The tracking number never updated. The two emails I sent remained unanswered until the tripod had already arrived. Communication could have made this transaction better. Thanks.

Did you find this review helpful? Yes No

N/A
Order Date : 9/16/2012

Rating + 2

i purchased this item on sunday , september 16th, shipping said 5 to6 business days. i did not receive this until wednesday the 26th. i have ordered other things from newegg, and gotten them in 2 or 3 days.
i don't know why this item took so long to get. plus the tracking number would not work until tuesday the 25th, so i had no idea where it was. i wrote on your 'chat' option on your web page, and my question was even answered. i got a response, but my question wasn't answered. just not a very good experience this time.

0 out of 1 people found this review helpful. Did you? Yes No

Bill from Texas
Order Date : 9/16/2012

Rating + 1 Poor shipping and customer service

Definitely not on my preferred vendor list. Ordered two items through Newegg. One from Newegg and the other from Dolica. As usual, Newegg was spot on. Ordered on the 16th received on the 19th. Order from Dolica on the other hand did not arrive until the 27th. When I called Dolica, it was like the guy wasn't sure about what he was doing and when I mentioned the lengthy shipping time, his response was something to the effect of "that's business as usual here".

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Bob
Order Date : 9/4/2012

Rating + 1 delivery time

When I have ordered from New Egg delivery is very fast. There should be prominently displayed statement that vendor orders take up to two weeks to deliver.

Did you find this review helpful? Yes No

N/A
Order Date : 7/12/2012

Rating + 3

Item took a long time to ship and out of the set one of the items was the wrong one. However, when I contacted customer service Brian was very helpful and nice and was quick to right the error.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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