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Seller#: 0UHOPTYVZJL27008D

Mabella Fashion Seller Profile 626-810-9885 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Mabella Fashion See all products from Mabella Fashion

Business hours: Monday to Friday 8:30AM – 5:30Pm. (No weekend hours and holiday hours)

Our gooal is to provide our customer with highest quality products and exceptional customer service. We also provide competitive prices of fashion ring, tungsten ring and other fashion accessories.

Please See all products from Mabella Fashion http://www.mabellajewelry.com/

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (249 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 186 Reviews
newegg
75%
Good Rating + 4 43 Reviews
newegg
17%
Average Rating + 3 6 Reviews
newegg
2%
Poor Rating + 2 5 Reviews
newegg
2%
Very Poor Rating + 1 9 Reviews
newegg
4%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
jrobert
Order Date : 2/2/2015

Rating + 5 great service including call center

I have call by mistake if sellers , it was easy to get in touch with their call center , anyway if their was not concern they was give me the help. this important for customer to get compassion for the staff. their product was delivered professional touch. this was what the posting mention.

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N/A
Order Date : 2/9/2015

Rating + 1 Super slow

Took far longer than specified for my product to even reach my door, which at this point in time still hasn't arrived.

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rll2135@hotmail.com
Order Date : 12/14/2014

Rating + 5 Fantastic Service

I bought this as a gift for my daughter. It was delivered fast and it was beautiful. You should have seen her eyes light up. Thank you very much.

Sincerely,

Randal

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N/A
Order Date : 12/14/2014

Rating + 5 Happy customer

Great experience.

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dkone
Order Date : 12/1/2014

Rating + 1 Never Received

Can only rate as one star as lowest or I would have gone with zero. Item never arrived. I informed the buyer and all I got back was a USPS delivery confirmation. USPS does not require signature so that delivery confirmation means nothing. I don't necessarily blame the seller, but there need to be a warning on the checkout page that specifically says 'WARNING THIS WILL SHIP VIA USPS, WHICH IS A NON-TRACKABLE SHIPPING METHOD'. I know I will catch flak for the post from a lot of people including the USPS, but this is not the first, second or third time stuff just has disappeared in the mail.

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Northern Bull
Order Date : 12/14/2014

Rating + 4 Mabella

Very nice product at a fair price. However, the delivery was later than promised. The company should be more realistic when providing delivery dates. Making predictions is difficult. Especially when they're in the future.

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Curtis
Order Date : 12/14/2014

Rating + 1 Slow shipping and poor communication

Item arrived more than a week late and there was no communication from the seller regarding the delay. Newegg was also unhelpful with the problem. I will not be doing business with Mabella or NewEgg Marketplace again. Very negative experience.

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Ehagelee
Order Date : 11/25/2013

Rating + 5 Great Service

I had no issues with this seller, package came early and was very well packaged.

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wolftrea
Order Date : 11/17/2014

Rating + 5 love it

my mom loves it :)

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Jaimer
Order Date : 12/14/2014

Rating + 1 Late Shipping

Ordered on 12/14/14, supposedly shipped on 12/16/14 with expected delivery on 12/19/14. Tracking number provided didn't show any activity until 12/22/14. Today is 12/25/14 and didn't receive it. It was a Christmas present.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    Customer satisfaction is most important to us. We accept item replacement and refund without asking any questions within 30 days after invoice. There are no restocking fees and no handling fees charge. (Shipping & Handling Fee is not refundful . )

    *Items must be returned with original new condition and packaging included. (no scratches, marks, modification, blemishes, and any other damages.
    *Items must be returned with 30 days after invocie. If it is not, the item will be refused and shipped back to buyer at buyer’s expense.
    *Returned items will be inspected. If items don’t match the orignial condition as above, we will not be able to do refund or replacement. And the item will be sent back to buyer at buyers expense.
    *Buyer is responsible for return postage and insurance.
    *Free Gifts must be returned with the item. Refunds will not be granted for the items if items do not return in all set with free gifts and packaging.
    *Please allow us to have 3 business days for RMA # issue and one week for RMA refund or exchange processing.

    Non-Returnable Items
    *Item has been used, modified, scratched, blemished, marked, or resized.

    Below is RMA processing instruction.
    Send the product back to below address with mark RMA# on package.
    ATTN: Mabellafashion Marketplace
    835 Lawson Street
    City of Industry, CA 91748
    RMA#: ___________
    (Note: All return items must get RMA# before ship items back. Please contact us first. )
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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