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Seller#: 0UHOPTYVZJL2EJ804

DNJ Radio Seller Profile 408-490-0680 Email This SellerEmail This Seller  See all products from DNJ Radio See all products from DNJ Radio

Locate in the Silicon Valley, the DNJ Radio is dedicated to delivering top quality Ham and CB radio equipments to the enthusiasts around the world, a tradition that has kept many of our customer happy since 2000.

At DNJ Radio, we specialize import to the maximum the best radio products from around the world and sell them at the lowest possible prices. Everything we sell comes with a manufactuer warranty. Our customer not only get a good price on a quality item but also Fast Shipping and Great Customer Service.

Any questions or concerns feel free to contact us at dnjradio@gmail.com, and we will do our best to answer your questions. Any product you do not see and need? Please ask and we will do our best to locate the items for you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
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Good Rating + 4 0 Reviews
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Average Rating + 3 0 Reviews
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Poor Rating + 2 0 Reviews
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Very Poor Rating + 1 1 Reviews
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Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
srknova74
Order Date : 10/13/2014

Rating + 1 Poor Service

My shipping address is Michigan. After waiting 4 days, USPS confirmed delivery... In Washington. 4-5 hours trying to fix this and I've got no response from Newegg, DNJradio, or USPS. I can't afford to waste my time with this kind of stupidity. If you can, order away.
Seller Response:Customer got the item already, he agree to contact the newegg to remove this feedback, not sure why newegg is so slow remove this one. Please help!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Buyer is to pay all shipping charges. We add a $1.50 handling fee to help pay for packaging materials, paperwork, and delivery to the post office. Most of our products will be shipped USPS Priority. We have found that this is the best way because of fast shipping and less damage to the parcel. IF your package is extremely heavy it may be shipped parcel post in order to save you money. We also offer overnight, 2nd day air, and express.
    We ship internationally. Email us with your order and we will get you a shipping cost first.

    We will accept--credit cards, money orders, and checks with prior approval and time for the check to clear before shipping. For check option, please contact us first before you place your order. We will also ship COD through UPS. If this option does not work out, then we reserve the right to discontinue its use at any time. If you order COD and the package is returned, the next order will have to be pre-paid and the charges of the shipping on the COD that was returned must be paid. COD order will be by money order or certified check only.

    Cancellations:
    Please know that orders cannot be cancelled after they have been shipped. If you do cancel an order you must contact us via email: dnjradio@gmail.com before it is shipped. We will email you a cancellation notice if the product has not been shipped. Only then will the cancellation be in effect.

    Returns:

    DNJRadio.com sells brand new working item to our customer, Products are not sold for evaluation., You may return most new, unopenned items within 7 days of delivery for a refund. A Return Authorization must be issued before returning any merchandise. Please email us at dnjradio@gmail.com.

    Product must be in original carton, unassembled and unused. Returns cannot be made after a product has been assembled. Custom orders are non-returnable. Returns can not be made after 14 days of the date delivered. The following rules apply to the refunds:

    You may return most new, unopened items within 7 days of delivery for a refund. The items returned will be subject to a 20% restocking fee. Shipping cost, either direction, are not refundable.
    The item must be in new, unused condition and must includes all included accessories, packaging, manuals to qualify for a full refund
    No refunds on item missing the package barcode
    No refunds on physical damage to any product purchased from DNJradio.com
    DNJradio.com does not offer refund on shipping, packaging, and handling fees.
    DNJradio.com does not pay the return shipping cost for defective item. All proudct are subject to the manufacturer warranty. All units are packaged at the factory and we do not open individual packages. We will be happy to assit any customer if there is a problem dealing with the factory repair center
    You are responsible for the all return shipping & handling costs.
    All units are well tested before send it to you. The factory warranty does not cover RF damage, such as blown finals. This type of damge is caused by improper use. Proper operation and installation of the equipment is your responsibility. Radio problemes are often in the antenna system or mic.
    Returned items are subject to inspection and approval. If the condition of the returned item is not as sent an additional fee may be charged. If an item is DOA we must receive a request for return within 48 hours of delivery.
    DNJradio.com will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). If you receive a defective item, we must be notified within 48 hours of delivery and we will make arrangement for return. For international orders, the purchaser is responsible for the return postage of such items.
    You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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