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ShopJimmy.com Seller Profile 952-881-6492 Email This Seller See all products from ShopJimmy.com
Founded in 2007, ShopJimmy is the global leader in TV parts distribution. With a growing inventory of over 250,000 TV parts, ShopJimmy remains focused on delivering the highest quality, lowest-priced TV parts across the globe, reducing e-waste, and continuing its mission to make you happy.
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Standard Return Policy
We will take back any new/unused purchase over $25(subtotal). Please contact us before returning your purchase to receive a Return Authorization Number(RMA Number).Returned orders WILL NOT be processed without a valid RMA Number. RMA Numbers are available for 30 days after the order date. New/Unused purchases can be returned at the purchaser's expense for a refund, minus the initial shipping charge on the purchase. Our Returns Department must receive your return within 14 days after you received your RMA Number.
Every TV part we sell is backed by a 180-day warranty (Philips DLP Lamps carry a 12 month warranty). This warranty protects you from dead-on-arrival (DOA) and defective TV parts.
If your TV part fails within its allotted warranty, please file a Warranty Claim with our Returns Department. To do this, please email us (firstname.lastname@example.org) with the following information: your order number and claim. Our Returns Department will then issue you a Return Authorization Number (RMA Number) via email and walk you through the returns process.
For security purposes, all of our TV parts are marked with our ShopJimmy identifier, so your Warranty Claim will be visually inspected for that identifying marking. If this marking is not present on the TV part(s), the claim will be denied and you will be notified by phone.
If your Warranty Claim is accepted, we will send you a replacement part(s). If we do not have a compatible, replacement part in-stock, we will refund you in full.
Our Restocking Fee (20%) may apply to denied Warranty Claims.
-Certified technicians have 30 days from order date to receive a RMA Number.
? Does the part(s) you’re returning have our ShopJimmy identifier? If a part is returned without our identifier, we will send you an email the day we receive it. If we don't hear back from you within a week, we'll give you a call. If two weeks pass after we received your return and we can't get in touch with you, we will be forced to deny the return.
? Is your part(s) packed in the original bag, box, and includes original labels??Is the RMA Number visible on the OUTSIDE of the package?