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Army Universe Seller Profile 800-930-1326 Email This Seller See all products from Army Universe
About Army Universe
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
We have a 30 day money back guaranteed policy. If for any reason you are not satisfied with your product you may return it. If you would like to make an exchange you may do so for any product that we carry in stock.
Please contact our returns department to obtain a Return Merchandise Authorization Number (RMA).
In order to serve you best, these guidelines must be followed. We will not deviate from any of our policies.
Here are return instructions. They apply unless otherwise stated. Due to the long shipping times and cost of international shipping, orders outside the USA & Canada are not returnable.
All products purchased from Army Universe may be returned during our time policy time frame for a refund, less the shipping charges.
You must e-mail us for a RMA before sending anything back. A return authorization is required for all returns.
All items must be new, unused, and contain all original packaging and accessories.
RMA must be visible on the outside of the return and package must include a packing slip.
Returning a product that is not in resalable condition and/or without a Return Merchandise Authorization risks forfeiture of product.
Some items cannot be returned and we reserve the right to deny any return for any reason.
A refund will be issued only to the original method of payment.
Refunds may take up to 10 business days to show up on your account.
Shipping costs are never refunded, even for expedited orders.
Buyer is responsible return shipping on all returns. Restocking fee may apply on some returns.
We are not responsible for lost packages that are returned. Please ship the return with a tracking number.
You have up to 14 days to request return RMA.
If you took advantage of the free shipping promotion that we offer and you return your order, the original full shipping costs will be deducted before your refund is issued.
If you would like to return an item, please contact us. We will respond with an RMA number and instructions on how to proceed with your return. If you are not satisfied with your order, please contact us before leaving feedback.
If you need to exchange your order, these are instructions:
1. Place a new order for your desired item & pay for it.
2. E-mail us with the new order number and that you want to exchange your order.
3. We will send you a RMA with instructions on how to send the order back.
4. Once we receive it back a refund will be applied to the returned order.
- Exchanges are not charged a restocking fee.
- Exchanged items must be in the same condition it was received in. Damaged, worn or used products will not be accepted back. We do not pay for return shipping on exchanges.
- You have 14 days from the day the order is placed to get an exchange RMA.
If you rather not purchase a new item, then you will be sending the order back for a return. Please follow the instructions above.
We do not handle exchanges via the mail, which means if you send back an item we will not send you the new item you want. You will need to place a new order for the item you want.
In the event that Army Universe ships out a package and it is refused by the customer, the customer will be charged a full restocking fee of 20% plus shipping costs (both to the customer and back to the shipper). Refunds will be done as soon as possible but may take up to 15 business days.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.