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Seller#: 0UHOPTYV1U4UL7E4D

Unique Squared Inc. Seller Profile 800-688-6315 Email This SellerEmail This Seller  See all products from Unique Squared Inc. See all products from Unique Squared Inc.

UniqueSquared works hard to bring our customers the best Pro Audio and DJ equipment at the lowest price in the quickest most reliable manner. We provide a wide selection of equipment in Recording, DJ Equipment, Musical Instruments, Live Sound, Video, and Lighting. UniqueSquared has a full staff of knowledgeable employees who are themselves musicians and DJs. We are dedicated to addressing all your customer service and technical needs. If there is anything we can help you with as you shop or after you purchase, please let us know.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (29 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 22 Reviews
newegg
76%
Good Rating + 4 2 Reviews
newegg
7%
Average Rating + 3 2 Reviews
newegg
7%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 3 Reviews
newegg
10%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
The Rocker
Order Date : 9/26/2014

Rating + 5 Great Service and easy to contact

So far I have to give these guys a high rating... Order shipped quickly and complete. I noticed not many have commented on them, which made me hesitate a little. I also contacted them via their chat on their website to confirm it was in stock... very helpful and complete while making sure your inquiry is handled. I think we have a winner here :D

Did you find this review helpful? Yes No

B-Man
Order Date : 5/18/2014

Rating + 5 Very responsive after order issue

Issue arose with an order I placed. When brought to seller's attention the issues was quickly rectified between the seller, the product manufacturer and NewEgg, without much involvement from. Very happy with professionalism and result.

Did you find this review helpful? Yes No

N/A
Order Date : 1/7/2014

Rating + 3 FAST Delivery

Wasn't expecting the package to arrive for at least a week (choosing free 5-7 day delivery), it came in two days after placing the online order.

Did you find this review helpful? Yes No

N/A
Order Date : 10/24/2013

Rating + 1 2 day shipping was 6 days

Offering 2 day shipping means that the item will be shipped the next business day and arrive 2 days business days later. I ordered the 24th and heard nothing, got a notice on the 28th that it had been "processed" and received the Zoom on the 30th. Asking the NewEgg chat help for a shipping refund was annoying. I couldn't believe they'd refuse, actually. I was told that "2 day shipping" begins when the shipper receives the item, and has nothing at all to do with the seller. An order must be "processed" so that whenever Unique Squared would like to drag something out and schlep it over to the shipper, that's when the clock starts. Actually, who doesn't have FedEx or UPS do daily pickups? I could still be waiting. I can recommend B and H. Their shipping is as represented. A side note, I ordered at the same time a pack of post it notes with NewEgg Saver free shipping and they arrived on the 25th. I actually checked that the shipping was applied to the correct item.

1 out of 1 people found this review helpful. Did you? Yes No

pflyer601
Order Date : 7/30/2013

Rating + 1 Did not get what I ordered

They advertised a "Survival Kit" and a description of the survival kit - Yamaha Survival Kit B2 - Accessory Package
Providing everything needed to get started playing your new electronic keyboard, the Survival Kit B2 from Yamaha includes a power adapter, sustain pedal, a 2-year extended warranty, stereo headphones, Playing With Styles DVD, Survival Kit DVD, and bonus coupons. This did not get shipped to me. Item#: 9SIA18T0PP4171 --- still being advertised...

1 out of 3 people found this review helpful. Did you? Yes No

Darian
Order Date : 6/29/2013

Rating + 5 Fast, Safe Ship

Received very quickly and in great shape

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N/A
Order Date : 10/21/2012

Rating + 5 As expected with no surprises

All product arrived within time quoted and everything worked great!

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 14.00%

RMA Policy
    Unique Squared is happy to help you with replacing or returning your item. Requests for a return or replacement must be received within 30 days of delivery.

    Some things to note:

    - If your item is defective we will be happy to exchange it for you or your can contact the manufacturer to have it replaced under warranty.

    - If you are returning your item because it damaged in shipping please let us know so we can file a claim with the shipping carrier and get you a replacement.

    - Otherwise products must be in factory sealed, never opened, resalable condition to qualify for a full refund. Returns of opened products for refund will incur an 14% restocking fee including defective items.

    - Items returned in unopened resalable condition will receive a full refund MINUS cost to originally ship the order. This means that items that had shipped for free are still subject a refund minus the actual cost of shipping.


    International Customers:
    Unique Squared does not pay any postage (to or from, taxes, duties and/or brokerage fees) on international returns and replacements. All transportation costs are the buyer's responsibility.

    Domestic Customers:
    Customer is responsible for transportation of the item back to Unique Squared (this includes return shipping for our non-local customers). For replacement of product within the United States Unique Squared will pay for shipping of the new replacement item back to the customer.

    Special Exceptions:
    The following products are not eligible for return and will be returned at the senders cost and expense if received:

    - Any product not purchased from Unique Squared.
    - Any products with missing, damaged or altered serial numbers.
    - Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included.
    - Any product used at your mouth or ear due to sanitary issues, including but not limited to: headphones, microphones, breath-controlled instruments, etc.
    - Any open software or digital media storage including but not limited to: control CD's and vinyls, eLicensers and SD Cards.
    - Any open Auralex or Apple products.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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