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Seller#: 0UHOPTYV1U4UVT4D1

Furnituremaxx.com Seller Profile 614-878-7045 Email This SellerEmail This Seller  See all products from Furnituremaxx.com See all products from Furnituremaxx.com

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (7 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
newegg
29%
Good Rating + 4 1 Reviews
newegg
14%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
14%
Very Poor Rating + 1 3 Reviews
newegg
43%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 6/12/2013

Rating + 1 No Customer Service BUYER BEWARE

If I could stop anybody from buying anything from this seller I would. I called several times about what I thought would be a simple return. I never got to talk anybody except the receptionist. I was told sorry can't help you. My part for a bunk bed was cracked when trying to put it together by hand. "This was my fault" I was told. If I wanted to return it for refund (which I wanted) I would need to pay the shipping. Normally I would be okay with that, except that the shipping would be over $350. I wasn't going to pay for that since it was defective.

I was told afterwards in my conversations back and forth with them that I was then out of there time window and there is nothing they can do.

I then contacted newegg about this to see if they could help. After more than a few weeks I have gotten 1 email stating that they would look into it but never a response. I am severely disappointed with newegg and the reseller. Do not buy from furnituremaxx if you want any customer service.

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kokokozi
Order Date : 6/18/2013

Rating + 2 Air Lift Swivel Stools

Bought two air lift stools from the company. One worked fine, the other would not elevate. Requested a RMA from the seller and the seller has yet to respond. Waited two weeks and missed their returns policy.

In hindsight, I should have filed a claim via Newegg's "Marketplace Seller Guarantee", but I missed that window.

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N/A
Order Date : 12/29/2012

Rating + 1 Fraudulent company

Ordered a table from "FurnitureMaxx" (otherwise known as RoundHill Furniture based in Ohio). The company claimed the item shipped, charged my credit card, and unbelievablly falsified a FedEx tracking number. When I contacted RoundHill they adimited to never having shipped the item claiming it was still on backorder (hence also admitting to falsifying the tracking number). I have demanded an immediate refund of the purchase.

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Julia
Order Date : 8/24/2012

Rating + 4 Good furniture

The furniture arrived within about two weeks. The one downside is one of the chairs arrived broken, but it was a fairly minor break and easily fixed with a little wood glue, so we didn't bother returning it.

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N/A
Order Date : 8/18/2012

Rating + 5 Wine rack

Wine rack was shipped right away and in good condition.

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 7/30/2012

Rating + 1 3 panel screen

Worst service I have had for an online order. The room divider screen was poorly packaged and broken on arrival. No packing information included in the box. Tried several times to get return instructions and customer service continued to try and get me to keep it by saying they would send another panel for the broken one which meant I would need to reassemble everything. I simply wanted to return the item. Very much hastle. Finally over a week later I was able to get the information to return the item. Very frustrating experience. Person at customer service spoke and wrote poorly in bad English.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    30 Day Return Policy

    - We take your satisfaction very seriously. You may contact us with any questions or comments by email at sales@furnituremaxx.com

    - Defective or Damaged Items: Items that arrive damaged or defective may be reported within 7 days of receipt. We will ship a replacement item at no charge upon receipt of your return.

    - All items may be returned for a refund or exchange within 30 days of the item being shipped from our warehouse (as determined by tracking #). Return shipping will be arranged by the buyer.

    - All returned items must be in original packaging, unassembled, undamaged, and in resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.

    - If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. Refunds will be credited in 1 to 2 weeks from date of arrival for the returned item.

    - No returns are accepted after the 30 Day Return Policy period.

    Cancellations

    All orders can be cancelled prior to being assigned a tracking number. If an order has shipped already, and a tracking number has been assigned to it, a cancellation is subject to our standard 30 Day Return Policy. If you need to cancel an order, please contact us promptly by email, phone, or live chat. Be sure you reach one of our customer service associates so that your order will be cancelled immediately and not shipped.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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