Furnituremaxx.com
Furnituremaxx.com Seller Profile
614-878-7045
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Review Summary
(4
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1 Reviews |
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| Good |
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1 Reviews |
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| Very Poor |
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2 Reviews |
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| Reviewer | Seller Review |
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1/13/2013 7:02:04 PM
Ordered a table from "FurnitureMaxx" (otherwise known as RoundHill Furniture based in Ohio). The company claimed the item shipped, charged my credit card, and unbelievablly falsified a FedEx tracking number. When I contacted RoundHill they adimited to never having shipped the item claiming it was still on backorder (hence also admitting to falsifying the tracking number). I have demanded an immediate refund of the purchase.
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9/8/2012 3:35:06 PM
The furniture arrived within about two weeks. The one downside is one of the chairs arrived broken, but it was a fairly minor break and easily fixed with a little wood glue, so we didn't bother returning it.
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9/5/2012 6:31:47 PM
Wine rack was shipped right away and in good condition.
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8/14/2012 3:30:09 PM
Worst service I have had for an online order. The room divider screen was poorly packaged and broken on arrival. No packing information included in the box. Tried several times to get return instructions and customer service continued to try and get me to keep it by saying they would send another panel for the broken one which meant I would need to reassemble everything. I simply wanted to return the item. Very much hastle. Finally over a week later I was able to get the information to return the item. Very frustrating experience. Person at customer service spoke and wrote poorly in bad English.
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Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
RMA Policy
- 30 Day Return Policy
- We take your satisfaction very seriously. You may contact us with any questions or comments by email at sales@furnituremaxx.com
- Defective or Damaged Items: Items that arrive damaged or defective may be reported within 7 days of receipt. We will ship a replacement item at no charge upon receipt of your return.
- All items may be returned for a refund or exchange within 30 days of the item being shipped from our warehouse (as determined by tracking #). Return shipping will be arranged by the buyer.
- All returned items must be in original packaging, unassembled, undamaged, and in resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.
- If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. Refunds will be credited in 1 to 2 weeks from date of arrival for the returned item.
- No returns are accepted after the 30 Day Return Policy period.
Cancellations
All orders can be cancelled prior to being assigned a tracking number. If an order has shipped already, and a tracking number has been assigned to it, a cancellation is subject to our standard 30 Day Return Policy. If you need to cancel an order, please contact us promptly by email, phone, or live chat. Be sure you reach one of our customer service associates so that your order will be cancelled immediately and not shipped.
RMA instructions
- Please email us at sales@furnituremaxx.com for any return instruction.
