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Seller#: 0UHOPTYV1U4U6CB22

Hires Automotive Seller Profile 260-969-9110 Email This SellerEmail This Seller  See all products from Hires Automotive See all products from Hires Automotive

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At Hires Automotive, we are designed to make sure you are comfortable with your online automotive part & accessory purchase. We understand the importance of Customer Care and we accept all returns to ensure your safety of online purchases. In an effort to keep costs low, we proudly ship with USPS First Class, USPS Priority, and FedEx Ground. Our shipments are insured, so feel confident in buying and comfortable knowing all shipments are covered and all returns are accepted.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (3 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/28/2012

Rating + 1

I put in an inquiry for tracking information, and did not
receive a response. We have not received this product.
Inquiry #121219-005223.
Please provide proff of delkivery information.
Thank you, Justine Valentine, Buyer, St James Mercy Hospital
Seller Response:I looked into your order and it appears that it did not ship out. Would you like a refund or would like us to ship the product?

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

    We will gladly accept any merchandise return within 30 days of purchase. We gladly offer the customer a choice of a full refund of the product price or replacement of the same product or an exchange for another product. Exchanged products may occur additional charges.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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