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Seller#: 0UHOPTYVFMWL5457A

Gear 1 Music Seller Profile 850-215-0019 Email This SellerEmail This Seller  See all products from Gear 1 Music See all products from Gear 1 Music

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Established in 2001, Gear 1 Music sells musical instruments, accessories and sheet
music. We lovingly ship our products all over the world. Located in downtown Panama
City, Florida, Gear 1 Music is an Internet retailer with a loyal customer following
and a focus on growing the best Small Business in America. We offer an always-
expanding selection of musical instruments, accessories, band equipment, and teaching
aids with the commitment to provide outstanding customer service to our valued
customers all over the world. Our staff is made up of musicians and lovers of music. We
are a family owned business. Gear 1 Music is the brainchild of Kenny Stinnett, who was
thrilled to combine his corporate world experience with his love of music and create a
company that serves musicians. Support a small business that loves music and respects
musicians – shop Gear 1 Music.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (25 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 18 Reviews
newegg
72%
Good Rating + 4 4 Reviews
newegg
16%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
4%
Very Poor Rating + 1 2 Reviews
newegg
8%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Ralph Peebles
Order Date : 9/26/2013

Rating + 5 Great service

I have bought numerous items from Gear 1 and have yet to have any problems! In most cases my items ship the day after they are ordered or as quick as all paperwork is done. If they have the items that I need I will most defiantly use them in the future!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    If you are not completely satisfied with any item*, return it to us in new condition within 30 days of the invoice date and we will refund the original product purchase price, less a 15% restock fee. Shipping/handling charges are not refundable. Product must be in factory fresh, resellable condition including all original packing and paperwork, warranty card and owners manual. Items returned without an authorization number or items returned that are not in original condition are subject to a minimum 25% restocking fee or may be refused.

    *Books, videos, CDs, DVDs, cassettes, internal earpieces, all mouth blown instruments, software and special orders are not covered by this return policy.

    Before returning any item, contact us for a return authorization (RA) number. Unauthorized returns will be refused.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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