BlueCCTV Seller Profile
818-988-9542
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Review Summary
(9
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6 Reviews |
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| Very Poor |
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3 Reviews |
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| Reviewer | Seller Review |
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5/9/2013 8:36:07 AM
I ordered 650TVL camera. I got it then I shocked because packing box said as same as I ordered but inside item is lowest item that is 540TVL.
I thought it was not mistake box and item were mismatched.
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2/7/2013 10:42:23 AM
Got a "CCTV camera high amps power adapter 12v 5000mA" from these folks. Its output was intermittent, with its LED indicator flickering on and off. Paid shipping to send it back, received another one that was DOA. So, I had to pay shipping again -- three times in all -- to get a refund of the item price and end up with nothing but annoyance. The worst part was that on the phone and in email they were not at all apologetic; they insisted that everything was my fault. So, I definitely recommend that others avoid this vendor.
Seller Response:The item (power adapter 12v 500mA) is described as it is, a power adapter for CCTV camera. We even asked you, for what purpose you used the power adapter for? And you refused to tell us exactly what you used it for, or simply "why does it matter". These were brand new units that were tested before being sent out to you, you don't need to assume or make false assumptions that we sent you bad units. We apologize that this transaction did not go smoothly as it should have went.
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
- Blue CCTV provides one year warranty on most of our products. Please review the following warranty restrictions
•All returns must be received within 30 days from the date of the purchase
•There is 15% restocking charges for all returned items, products must be unopened and in good condition
•This warranty only covers failures due to defects in materials and workmanship by the manufacturer. The warranty does not cover damages due to normal everyday usage.
- •To obtain service, the original purchaser must present a sales receipt and/or proof of purchase and send the products prepaid to:
Blue Computer & CCTV
16134 Sherman Way
Van Nuys, CA 91406
•The purchaser must include name, shipping address, telephone number, and RMA number.
•The purchaser is responsible for all cost regarding the return shipments.
•Accessories will not be covered under the warranty nor accepted for exchange or returns
