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eShop Seller Profile 973-988-4659 Email This Seller See all products from eShop
AmeriMax Advance LLC was established in 2003 in the US. We are a dedicated wholesaler and retailer of computer accessories and electronic accessories. We are very focusing on the highest quality of both products and customer services.
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Standard Return Policy
•Customers must obtain a valid Returned Merchandise Authorization (RMA) number.
•Within 30 days from delivery date, and ship the item back to us within 30 days from RMA number is generated.
•Contact our customer service team via email to firstname.lastname@example.org to receive a RMA number, to ensure proper handling of the return and/or replacment/refund. Product cannot be returned without a valid RMA number.
•For Warranty information, DOA, merchandise Damaged or Lost in Transit, or Order Cancellations, please email us at email@example.com. In an event where there is an error regarding a price error or description we will notify you ASAP. In this event there will be no obligation to proceed with the purchase. Any amount charged to the customer will be 100% refunded.
•In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered.
•Buyer must read item descriptions carefully about compatibility, and must contact us first for any problem with the product received. We will either provide technical support or issue a RMA number for return.
•The issuance of RMA# does not guarantee final disposition, as all returns are subject to our inspection.
Your complete satisfaction is important to us! So our return policy is simple and hassle free.
-If returned product is tested defective and it is still covered within its warranty period, we will reship a new replacement to you.
-If returned product is confirmed a wrong product due to our shipping error, we will reship a right product to you at our expenses.
-If returned product shows obvious physical damage other than normal wear and tear, you will have to place a new order with us and our customer service will contact you with instructions; no refund will be granted.
-If returned product is tested working fine, we will have to process refund for item value, shipping and handling fee is non-refundable.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.