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Seller#: 0UHOPTYVFMWLS4F1D

Ruze Shoes Seller Profile 909-946-5383 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Ruze Shoes See all products from Ruze Shoes

In the year 2005, Ruze Shoes opened a store at Santa Anita Mall in Arcadia, California. Since then, we have closed our store and moved our business completely online. We are an independent shoe retailer and do everything we can for our customers, All The Time! We spend most of our day making sure your orders are processed quickly and your questions are answered immediately. We take pride in our customer service and ability to satisfy our customers' needs. We actively search for the best shoes to offer our customers at the best prices. Our prices are typically 30-50% off retail prices. All our goods are first quality and everything is always brand new. We do not deal with used footwear, manufacturer seconds, or store returns. Most of our products have only been in the market for one to two seasons, so you know you are not buying models from a few years ago because no one likes to wear out-dated shoes. We care very much about your feedback, suggestions or concerns, so please let us know if there is anything on your mind or if you just want to talk shoes!

Thank you for the opportunity,

Ruze Shoes

Tax Policy
We are required by state law to charge a sales tax in the state that we are located. Therefore, we charge a sales tax to California residents only.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (68 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 47 Reviews
newegg
69%
Good Rating + 4 14 Reviews
newegg
21%
Average Rating + 3 4 Reviews
newegg
6%
Poor Rating + 2 1 Reviews
newegg
1%
Very Poor Rating + 1 2 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
lester
Order Date : 5/14/2014

Rating + 5 excelent shoes

nice, exactly as described,thanks

Did you find this review helpful? Yes No

N/A
Order Date : 1/17/2014

Rating + 1 HORRIBLE CUSTOMER SERVICE!!!

NEVER received product. After only 10 days I received an email stating that my RMA had been accepted showing "dissatisfied" as my reason for return. I never had a chance to be dissatisfied with a product that was never shipped. Newegg had no clue as to the reason why RUZE shoes created an RMA in my name without contacting me or Newegg.
Newegg, dump these BOZOS.

Did you find this review helpful? Yes No

Mannimedia
Order Date : 8/12/2013

Rating + 5 AWESOME!

Great seller prompt delivery and item looks and fits great. Thanks again!

Did you find this review helpful? Yes No

ZoL
Order Date : 3/20/2013

Rating + 5 Very good seler

Got it on time, no problem.

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boatshoe
Order Date : 3/30/2013

Rating + 5 Great customer service

I ordered a pair of Sebago. When it got shipped, I realized that I needed a different size. I called up late and they picked up. I'm being taken care of now.

Did you find this review helpful? Yes No

N/A
Order Date : 9/9/2012

Rating + 5 Fast and accurate

My order arrived quickly and everything was new and unopened. No complaints!

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA instructions
    Were you not completely satisfied with your purchase? Not to worry! We want to make
    sure you are happy so we offer a simple return policy. All you need to know is:

    You have 30 days after receiving your shoes to ship them back to us.

    • Please include your invoice that came with the package and write “please issue refund” on the invoice.
    • You may return your shoes for a full refund provided the shoes are unworn and still contain all of the original packaging. Please send the shoes to:

    Ruze Inc.
    ruzeshoes.com
    1531 W 13TH STREET
    Suite M
    Upland, CA 91786

    • If you would like an exchange write down the size you would like to exchange for on the invoice and if we have them in stock we will ship them to you. We would suggest writing 2 or 3 different model numbers in the size you want just in the case the original model you bought are sold out.

    • Expedited shipping charges are non-refundable (Ex: 1 Day, 2 Day Shipping).
    • We will process your refund within 24-48 hours
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