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Seller#: 0UHOPTYVFMWLS4F1D

Ruze Shoes Seller Profile 909-946-5383 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Ruze Shoes See all products from Ruze Shoes

In the year 2005, Ruze Shoes opened a store at Santa Anita Mall in Arcadia, California. Since then, we have closed our store and moved our business completely online. We are an independent shoe retailer and do everything we can for our customers, All The Time! We spend most of our day making sure your orders are processed quickly and your questions are answered immediately. We take pride in our customer service and ability to satisfy our customers' needs. We actively search for the best shoes to offer our customers at the best prices. Our prices are typically 30-50% off retail prices. All our goods are first quality and everything is always brand new. We do not deal with used footwear, manufacturer seconds, or store returns. Most of our products have only been in the market for one to two seasons, so you know you are not buying models from a few years ago because no one likes to wear out-dated shoes. We care very much about your feedback, suggestions or concerns, so please let us know if there is anything on your mind or if you just want to talk shoes!

Thank you for the opportunity,

Ruze Shoes

Tax Policy
We are required by state law to charge a sales tax in the state that we are located. Therefore, we charge a sales tax to California residents only.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (68 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 47 Reviews
newegg
69%
Good Rating + 4 14 Reviews
newegg
21%
Average Rating + 3 4 Reviews
newegg
6%
Poor Rating + 2 1 Reviews
newegg
1%
Very Poor Rating + 1 2 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
lester
Order Date : 5/14/2014

Rating + 5 excelent shoes

nice, exactly as described,thanks

Did you find this review helpful? Yes No

N/A
Order Date : 1/17/2014

Rating + 1 HORRIBLE CUSTOMER SERVICE!!!

NEVER received product. After only 10 days I received an email stating that my RMA had been accepted showing "dissatisfied" as my reason for return. I never had a chance to be dissatisfied with a product that was never shipped. Newegg had no clue as to the reason why RUZE shoes created an RMA in my name without contacting me or Newegg.
Newegg, dump these BOZOS.
Seller Response:The customer was fully refunded for the purchase, RMA'a are created for returns.

Did you find this review helpful? Yes No

Mannimedia
Order Date : 8/12/2013

Rating + 5 AWESOME!

Great seller prompt delivery and item looks and fits great. Thanks again!

Did you find this review helpful? Yes No

ZoL
Order Date : 3/20/2013

Rating + 5 Very good seler

Got it on time, no problem.

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boatshoe
Order Date : 3/30/2013

Rating + 5 Great customer service

I ordered a pair of Sebago. When it got shipped, I realized that I needed a different size. I called up late and they picked up. I'm being taken care of now.

Did you find this review helpful? Yes No

N/A
Order Date : 9/9/2012

Rating + 5 Fast and accurate

My order arrived quickly and everything was new and unopened. No complaints!

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
RMA instructions
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