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Airsplat.com Seller Profile 626-539-3900 Email This Seller See all products from Airsplat.com
We are The Nation's Largest Airsoft Retailer!!
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Standard Return Policy
RETURN FOR REFUND: Request for refunds must be made within 3 days of delivery of your original order. Contact via e-mail to complete RMA process prior to returning products. NO EXCEPTIONS! All items must be returned in new or unused condition and include the original packaging materials included with shipment. Returned items will be inspected and issued partial refund if opened or used. Items inspected and found not to qualify for a refund will be returned to the customer. Shipping and handling to/from is nonrefundable. A copy of your invoice or packaging slip must accompany all returns. Expect to receive the refund within two weeks from shipping your return to us. This includes conservative estimates of the time required for the return shipping time, inspection at our returns facility, and processing from your bank or credit card company. You will receive your refund via Amazon. Please maintain all shipping receipts until your return is complete.
RETURN FOR EXCHANGE: All products come with a 30 day warranty to cover manufacturer defects. Login online and complete RMA process immediately upon discovery of defect. Include your order number and detailed description of issues. Support will work to first trouble shoot the problem to eliminate user error. Once defect is determined, return instructions will be issued along with an RMA#. Follow instructions to return the item within 2 weeks of issuance of the RMA#. Items received beyond 2 weeks from the date of RMA issuance WILL NOT BE ACCEPTED! For your protection, we recommend that you ship your item using a reliable, traceable carrier. AirSplat is not responsible for lost packages. An approved RMA# must be issued for every return! NO EXCEPTIONS! Please maintain all shipping receipts until your return is complete.
All items, unless specifically stated, are sold with a 30 day warranty covering manufacturer defects. Shipping will be the responsibility of the customer, we will provide the parts and labor. Further instructions regarding warranty work will be provided after the RMA form is completed.
Warranty does not cover misuse or abuse! If we receive an item that has been misused or abused, we will discard or return it. Warranty also does not cover items without blaze orange tips. Items which do not have a blaze orange tip will be discarded immediately! Do not fill out an RMA form if your merchandise has been abused, misused, or missing a blaze-orange tip.
Before returning any item, you must complete the RMA application to our Technical Support Department for a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without a RMA number on the exterior of the box. You will receive your RMA number via e-mail with directions. Please send the merchandise to our Technical Support Department along with a note stating your name, address, problem with merchandise. You must have your RMA number next to your mailing address on the exterior of the package. If your RMA Number is not on the outside of the box, your package will be refused.
Warranty does not cover:
-Disassembly by unauthorized personnel
-Unreasonable use or mishandling, introduction of foreign matter to inner or outer components.
-Failure to provide proper care, lubricants, or maintenance.
-Lack of compliance with instructions from the owners manual.
-Removal or cover up of orange tip
-Merchandise soaked in water, rusted, corroded, painted, or altered.
-Usage of low quality or low grade BB's or reuse of BB's.
-AirSplat reserves the right to determine what constitutes as unreasonable or excessive wear and tear or use.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.