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Seller#: 0UHOPTYVFMWL57647

Airsplat.com Seller Profile 626-539-3900 Email This SellerEmail This Seller  See all products from Airsplat.com See all products from Airsplat.com

We are The Nation's Largest Airsoft Retailer!!

Trusted GSA Vendor & Supplier for the US Goverment!

We have The World's Largest Airsoft Inventory!

We have a 80,000 sq. ft. warehouse where all our merchandise is in-stock and available to
be shipped immediately!

If you have any questions please e-mail us at info@airsplat.com or call us at (626) 539-3900. This phone number is only for questions regarding products, order status, or general purposes.The operator is not qualified to answer any technical support or RMA inquires. For more information about please visit our Policy Page.

If you have any comments or feedback you would like us to add to our feedback, we would love to hear them, please e-mail us at comments@airsplat.com. Please do not email other inquiries to this email address.

We are GREEN (enviromentally friendly). Our warehouse, procedures, and policy have been adjusted to be a green company. We recycle all trash at our facility and only use enviromentally friendly products to ship with. Our packages are cushioned with thick crumpled craft paper that has been 100% recycled and won't cause a mess at your location upon opening.

Take care and happy shopping.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (33 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 16 Reviews
newegg
49%
Good Rating + 4 3 Reviews
newegg
9%
Average Rating + 3 1 Reviews
newegg
3%
Poor Rating + 2 2 Reviews
newegg
6%
Very Poor Rating + 1 11 Reviews
newegg
33%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
ShooterBobSC
Order Date : 12/2/2013

Rating + 1 Broken on arrival

This gun was broken! I bought two, one through Newegg and one through another vendor. BOTH were broken! I did an RMA, shipped the rifle back, GOT NOTHING BACK IN RETURN!! No rifle No Money Nothing!

Did you find this review helpful? Yes No

Dan
Order Date : 6/6/2014

Rating + 1 Not good experience

Slow shipping and not in stock when it was supposed to be plus changes in delivery status:
It had Misleading status when ordering. in addition to receiving a shipping confirmation WITH tracking number that was cancelled days later, when it was supposed to arrive. In addition, then receiving emails that I had to wait 6-8 weeks.

2 out of 2 people found this review helpful. Did you? Yes No

The Dude
Order Date : 11/29/2013

Rating + 5 Airsplat

Airsplat is great! The best prices and always free shipping.

Did you find this review helpful? Yes No

Mike
Order Date : 12/11/2013

Rating + 1 Airsoft gun

Worst service EVER!! Cancelled order days before Christmas and never notified me. Lied to as to why. Money refunded after 35 call attempts to a number that put me on hold 20min and then went to a full mailbox hangup. NewEgg was awesome. Airsplat never again. BEWARE!!

2 out of 2 people found this review helpful. Did you? Yes No

Logan
Order Date : 11/27/2013

Rating + 5 Very Satisfied Customer!

Excellent products, great service at an unbeatable price! Best experience I've ever had with air-soft gun disturbers. Definitely a top notch company! Thanks again Airsplat.com!

Did you find this review helpful? Yes No

N/A
Order Date : 11/27/2013

Rating + 5 wonderful

very low prices

Did you find this review helpful? Yes No

CBP
Order Date : 8/9/2013

Rating + 1 Terrible

Never received this order... asked for a refund a week ago... still no refund. Fake UPS tracking number in the order details. Still not resolved. STAY FAR AWAY

2 out of 3 people found this review helpful. Did you? Yes No

ER
Order Date : 8/1/2013

Rating + 3 Inacurrate Information

I ordered 1 item from this seller and later that evening they sent me an email saying that my item had been shipped and the email included a UPS tracking number but after days of that tracking number not working I had to call Airsplat to find out what was going on they then gave me a tracking number that did work but I just think that is unnecessary, they should get it right the first time and not make the customer have to take extra steps just to get the correct tracking number.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 7/28/2013

Rating + 1 Airsplat

I bought a few small airsoft parts - fuses, wiring, stuff like that - that i needed for some repairs on an old gun. My package was marked shipped two days after placing the order according my Newegg account. I waited 10 days, finally checking the tracking number which was void. I emailed Airsplat, and apparently one of the items I ordered was out of stock, but there was no indicator when I ordered it. They promised it would be shipped within two days, and I'm currently waiting for it without any tracking info. Really not a good experience, I've missed multiple opportunities to play with my gun that I should have had the parts for by now. There are other, much better airsoft stores out there.

3 out of 3 people found this review helpful. Did you? Yes No

Nick
Order Date : 4/13/2013

Rating + 1 Unresponsive

I couldn't see the clip well enough to tell if it would fit my gun, so I bought it. With the expensive shipping I payed twice its price. When it arrived it was clear that it would not fit my gun, I assumed since the compatibility list listed my gun it would fit even though it wasn't their brand. I sent several RMA's and emails but I never received a response. Quality products otherwise....

3 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    Return Policy -
    RETURN FOR REFUND: Request for refunds must be made within 3 days of delivery of your original order. Contact via e-mail to complete RMA process prior to returning products. NO EXCEPTIONS! All items must be returned in new or unused condition and include the original packaging materials included with shipment. Returned items will be inspected and issued partial refund if opened or used. Items inspected and found not to qualify for a refund will be returned to the customer. Shipping and handling to/from is nonrefundable. A copy of your invoice or packaging slip must accompany all returns. Expect to receive the refund within two weeks from shipping your return to us. This includes conservative estimates of the time required for the return shipping time, inspection at our returns facility, and processing from your bank or credit card company. You will receive your refund via Amazon. Please maintain all shipping receipts until your return is complete.

    RETURN FOR EXCHANGE: All products come with a 30 day warranty to cover manufacturer defects. Login online and complete RMA process immediately upon discovery of defect. Include your order number and detailed description of issues. Support will work to first trouble shoot the problem to eliminate user error. Once defect is determined, return instructions will be issued along with an RMA#. Follow instructions to return the item within 2 weeks of issuance of the RMA#. Items received beyond 2 weeks from the date of RMA issuance WILL NOT BE ACCEPTED! For your protection, we recommend that you ship your item using a reliable, traceable carrier. AirSplat is not responsible for lost packages. An approved RMA# must be issued for every return! NO EXCEPTIONS! Please maintain all shipping receipts until your return is complete.

    Warranty Information:

    All items, unless specifically stated, are sold with a 30 day warranty covering manufacturer defects. Shipping will be the responsibility of the customer, we will provide the parts and labor. Further instructions regarding warranty work will be provided after the RMA form is completed.

    Warranty does not cover misuse or abuse! If we receive an item that has been misused or abused, we will discard or return it. Warranty also does not cover items without blaze orange tips. Items which do not have a blaze orange tip will be discarded immediately! Do not fill out an RMA form if your merchandise has been abused, misused, or missing a blaze-orange tip.

    Before returning any item, you must complete the RMA application to our Technical Support Department for a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without a RMA number on the exterior of the box. You will receive your RMA number via e-mail with directions. Please send the merchandise to our Technical Support Department along with a note stating your name, address, problem with merchandise. You must have your RMA number next to your mailing address on the exterior of the package. If your RMA Number is not on the outside of the box, your package will be refused.

    Warranty does not cover:

    -Disassembly by unauthorized personnel
    -Unreasonable use or mishandling, introduction of foreign matter to inner or outer components.
    -Failure to provide proper care, lubricants, or maintenance.
    -Lack of compliance with instructions from the owners manual.
    -Removal or cover up of orange tip
    -Merchandise soaked in water, rusted, corroded, painted, or altered.
    -Usage of low quality or low grade BB's or reuse of BB's.
    -AirSplat reserves the right to determine what constitutes as unreasonable or excessive wear and tear or use.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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