Seller#: 0UHOPTYVFMWLH6802

Archgon International Ltd. Seller Profile 800-3901119 Email This Seller See Seller Store See all products from Archgon International Ltd.

International seller. Newegg will be responsible for all RMA and general customer service.

About Us

With the spirit of innovaton, Archgon is renowned for its quality and creative products, such as external DVD/Blu-ray drives, hard drive enclosure/docking station, mobile accessories and driving event recorder. For the past 20 years, Archgon worked as a OEM/ODM manufacturer in the field of computer peripheral, and always dedicated to offer high-end products to customers.

Brand

In Hebrew, Archgon corresponding the word "Pioneer". We see ourselves as pioneer in the IT world by design the most innovated product and forerunner of ingenious product idea.

Symbols

The four mythical animals of Azure Dragon, White Tiger, Black Turtoise and Vermillion Bird are the protectors of the ancient world. Each one controls different element and the power to protect the world. Now, Archgon carry on that mission to protect your computer and enhance your digital life through our latest products build exclusive for you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

Review Summary (22 Reviews ):
Excellent	17 Reviews	77%
Good	3 Reviews	14%
Average	0 Reviews	0%
Poor	0 Reviews	0%
Very Poor	2 Reviews	9%
Excellent	0 Reviews	0%
Good	0 Reviews	0%
Average	0 Reviews	0%
Poor	0 Reviews	0%
Very Poor	0 Reviews	0%
Excellent	9 Reviews	82%
Good	1 Reviews	9%
Average	0 Reviews	0%
Poor	0 Reviews	0%
Very Poor	1 Reviews	9%

Reviewer

Seller Review

Eyedoc2: Order Date : 8/11/2012

9/28/2012 8:42:01 AM

Rating + 1 defective product

the Archgon MD 3102 Blue Streak 3.0 worked fine whenreading My Microsoft office DVD to install on my new Asus Ultrabook. (Also purchased from NewEgg and working fantastically well.) However, when I tried to burn data with this new blue-ray combo read/write portable, it failed every time with any type of blank disk including Cd-R, CD-RW, DVD-r, DVD+R, DVD-RW, and DVD+RW. I then tried it on a second desktop computer, again the burn failed immediately. I assume on of the lasers is defective since it can read but not write. Am now on hold with New Egg to attempt exchange,return, etc. hoping they will back up products they sell. Also no instructions included except warnings in 10 languages to avoid sun, water magnets etc. NewEgg problem #2, callback system dials me but hangs up when I answer.

Seller Response:Dear Eyedoc2

Thank you for purchasing Archgon's product and we have received your RMA request.

Archgon always dedicates to provide excellent product and service to customer.
All Archgon products are tested and certificated before shipping.

We appreciated your valuable comments and hope this message will improve your experience.
Here are some instructions when you failed to burn the disc.
We wish you can check following instructions below before returning.

1. Please be aware that MD-3102-U3 Blu-ray Combo is unable to burn Blu-ray disc. But it works fine to burn any DVD and CD discs. If you need to burn Blu-ray disc, you will have to purchase Blu-ray writer or writer.

2. Check if you've already installed Cyberlink Media Suite 10 (Archgon package content)correctly as a burning software, it is a suggested tool and provide more powerful burning function.

3. Burning usually requests more power and we will suggest customer connect the Y-cable well. It will ensure to drag sufficient power from computer to drive. Also, we will suggest customer stop other programs especially when burning, for example, I.E., windows media player, ...etc. You can also find a diagram regarding USB Y-cable on Archgon facebook.

4. We'll be highly appreaciated if you could let us know if there is any error messages on screen when failed to burn. It will help us to find out the problem.

Should you have any questions, please do not hesitate to contact us.

Archgon Customer Service Team.

Did you find this review helpful? Yes

Standard Return Policy

Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.