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Vanguard Wholesale Seller Profile 661-823-0150 Email This SellerEmail This Seller  See all products from Vanguard Wholesale See all products from Vanguard Wholesale

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (35 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 15 Reviews
Good Rating + 4 9 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 9 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/13/2014

Rating + 1 very terrible services.

sent wrong item. and i paid for freight to return. its been 2 weeks. has yet to receive refund.
if there's a rating for zero. i would rate them as zero egg

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Order Date : 11/13/2014

Rating + 1 Horrible!!

Seller sent the wrong items then wouldn't return emails asking for RMA. I had to get Newegg involved to get anything done. It's sad that sellers like this are allowed to be on here. Worst part is, they are located in California.

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Order Date : 9/16/2014

Rating + 2 Poor Service

Replacement part was not as described and did not fit. We have tried several times to get a refund and/or return authorization and have not been able to get it resolved. Considering not using this service anymore.

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Shawn T
Order Date : 6/2/2014

Rating + 5 Great sellor

Love this little guy like a fat kid loves cake.

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Yup, I'm irritated.
Order Date : 5/30/2014

Rating + 1 Extremely poor packaging

The flimsy cardboard packaging was delivered broken open and re-taped closed. Loose parts inside the packaging are missing so that I can't use the item without additional expense (and time) replacing them. This vendor should have anticipated that the flimsy cardboard box the item came off the shipping container from China in is NOT up to the challenge of individual shipment, and they should have packaged it more securely before handing it off to FedEx.

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Order Date : 2/15/2014

Rating + 1 Very Disappointed

The hammer arrived just stuck in a flattened cardboard box with no paperwork (receipt/packing slip/return info) or packing wrap. The head of the hammer had oily dirt on it. The leather handle was scratched and nicked. The claw was dinged up and repainted. Yes, it is a hammer, but I expect it to look "new" when I receive it. I ended up purchasing another hammer as I was too embarrassed to give this one as a gift. It also arrived over a week late and so the gift was late as well. Do NOT recommend this site.

0 out of 3 people found this review helpful. Did you? Yes No

Order Date : 7/23/2013

Rating + 1

The wrong item was sent.

1 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Returns of New unused / unopened items are accepted within 30 days of the invoice date. A refund less shipping charge will be issued once the item(s) is received at our processing facility. Additionally, a 10.00% restocking fee will apply to each returned order. Please contact customer service BEFORE returning an item for an RMA.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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