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Sound of Tri-State Inc. Seller Profile 877-558-3229EXT5 Email This Seller See Seller Store See all products from Sound of Tri-State Inc.
Sound of Tri-State Inc. strives to provide a superior product and service to all of our customers. We have been in business since 1990, and have been named Mobile Electronics Retailer of the year for numerous consecutive years since our opening. If for some reason you are not completely happy with our product or services we request that you contact us immediately by either calling our toll free line 877-558-3229 select option#5 or by using the contact seller options through NewEgg. Please keep in mind we are on East Coast Time.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Customers may return any products purchased from Sound of Tri-State within 30 days from day of purchase. Customer may request for a replacement product or a refund. If requesting a refund, a 15% restocking fee will be applied to your return.
There is absolutely NO refund for car audio products that have been installed.
Shipping charges are not refundable.
Return shipping charge will be applied for refused packages.
All damages that occur in transit must be reported within 24 hours of delivery, otherwise any request for return based on damage may be rejected at the discretion of Sound of Tri-State's management.
Items with manufacturer's defect:
There is absolutely NO refunds for car audio products that have been installed. If the unit is defective, we can accept for repair only. Proof of professional installation is required. Please verify that the unit is compatible with your vehicle before ordering.
Please return the defective product and we will promptly ship a replacement out to you.
If you are returning a defective item and do not want a replacement, there will be a 10% processing fee applied to your return.
Items returned as defective that are found not to be defective will incur a 15% restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization.
Refunds will not be issued if a return is made without a RMA # (Return Merchandise Authorization).
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.