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Seller#: 0UHOPTYVC3BQ3VE51

Sound of Tri-State Inc. Seller Profile 877-558-3229EXT5 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Sound of Tri-State Inc. See all products from Sound of Tri-State Inc.

Sound of Tri-State Inc. strives to provide a superior product and service to all of our customers. We have been in business since 1990, and have been named Mobile Electronics Retailer of the year for numerous consecutive years since our opening. If for some reason you are not completely happy with our product or services we request that you contact us immediately by either calling our toll free line 877-558-3229 select option#5 or by using the contact seller options through NewEgg. Please keep in mind we are on East Coast Time.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (11 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 9 Reviews
newegg
82%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 1 Reviews
newegg
9%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 6/2/2014

Rating + 5 Great Seller

Ordered a JVC refurb car stereo, via Newegg. Sound of Tristate shipped it fast and I received it quickly and in good condition. The unit looked brand new and worked perfectly. I can recommend this vendor.

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XaNaX
Order Date : 3/21/2014

Rating + 5 thanks

got exactly what I ordered, was packaged well for shipping, and only took 2 days to get here with the free shipping offered by the seller.

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Mitch
Order Date : 3/3/2014

Rating + 3

Shipping took longer than I expected. The box my car speakers were shipped in was beat to hell, and did not look like it was taped very well. It had USPS "REPACK" stickers all over it. The item works fine, but it had me worried that they did such a poor job packing it. But for the fantastic price on the speakers, I would say it was worth it.
Seller Response:Remember transit time from East Coast to West Coast with no cost shipping does take a little while, if you wanted to pay extra for expediting shipping we could have accomodated you. We recycle shipping boxes to preserve the environment, I apologize if this unnerved you; but I assure you the speakers themselves and the boxes in which those are encased in are brand new. Thank you for your business.

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N/A
Order Date : 1/10/2014

Rating + 1 No speaker covers

Speaker covers pictured in ad not included with the speakers. Epic fail.
Seller Response:we upgraded your order to the new 2014 model at no additional charges. The new model doesn't come with the grills, and most people use their factory grills when replacing speakers inside the vehicle. Sorry about that, we take full responsibility for this error.

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N/A
Order Date : 12/22/2013

Rating + 5

Product was perfect. Seller answered emails and questions promptly. Over all great transaction.

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N/A
Order Date : 11/23/2013

Rating + 5 Great seller!

Fast shipping, even called them directly to check on the order and they were friendly. I don't live anywhere near them but I would shop there personally if I did.

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N/A
Order Date : 11/29/2013

Rating + 5 Very Quick Response

The item I ordered was marked incorrectly on the Newegg site but a easy email sent prior to them and they very promptly answered.
Great shipping care with my package (well protected) and timely arrival.
Seller Response:Thank you so much for your business, we are glad we could be of assistance.

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jed4145
Order Date : 11/23/2013

Rating + 5 Perfect seller

Super fast shipping. I had my RF punch speakers in about 3 days... with free shipping. They were about 1/2 the price of the leading online speaker retailer.

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N/A
Order Date : 9/30/2013

Rating + 5 Concept Cld-700X 7" Chameleon Headrest

This CLD-700X works great so far! Clear picture and audio. The delivery was very smooth. Thumb up for the overall experience.

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LBabyok
Order Date : 9/20/2013

Rating + 5 Awesome!!!

Took no time at all to receive the package I ordered from them. I wish all companies were this fast. Reasonably priced as well. Two thumbs up!
Seller Response:Thank you so much for your business. Please tell your friends all about us :)

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Return Policy!
    Customers may return any products purchased from Sound of Tri-State within 30 days from day of purchase. Customer may request for a replacement product or a refund. If requesting a refund, a 15% restocking fee will be applied to your return.

    There is absolutely NO refund for car audio products that have been installed.
    Shipping charges are not refundable.
    Return shipping charge will be applied for refused packages.
    All damages that occur in transit must be reported within 24 hours of delivery, otherwise any request for return based on damage may be rejected at the discretion of Sound of Tri-State's management.


    Items with manufacturer's defect:

    There is absolutely NO refunds for car audio products that have been installed. If the unit is defective, we can accept for repair only. Proof of professional installation is required. Please verify that the unit is compatible with your vehicle before ordering.
    Please return the defective product and we will promptly ship a replacement out to you.
    If you are returning a defective item and do not want a replacement, there will be a 10% processing fee applied to your return.
    Items returned as defective that are found not to be defective will incur a 15% restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization.
    Refunds will not be issued if a return is made without a RMA # (Return Merchandise Authorization).
RMA instructions
    How to return an item?

    E-mail Sound of Tri-State to request an RMA number. Please provide your order number, name and address along with the exact problem you are having with the item.
    Please include a copy of your invoice or order confirmation email, write your RMA number on it and briefly describe the return reason.
    Return must be in a like new condition. Otherwise, up to a 15% restocking fee will be applied.
    No refunds will be issued for returns without all the original packaging, manuals and accessories, or if a return is made without an RMA number.
    All returns must be received by Sound of Tri-State within 14 days from the RMA number issuing date.
    We recommend returns be made via UPS or FEDEX insured freight only with tracking information.
    Sound of Tri-State accepts no responsibility for loss or damage items in return transit.
    You are responsible for all freight charges
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