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Aosom Seller Profile 503-746-5886 Email This Seller See Seller Store See all products from Aosom
Aosom specializes in offering consumers a line of value oriented products in a variety of categories including Sporting Goods, Outdoor Living, Pets, Home Furnishings, Electronics and more!
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Standard Return Policy
If within the 90 days you are not completely satisfied with your purchase or no longer need the item (if unopened) we will assist you and make sure you are taken care of with either replacement parts, an exchange (depending on availability) or a return for a full refund on the product minus a 15% restocking fee.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.