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Seller#: 0UHOPTYVC3BQ1083A

Parts Highway Seller Profile 888-533-9119 Email This SellerEmail This Seller  See all products from Parts Highway See all products from Parts Highway

In the auto parts business since 1988 and selling online since 2003, our mission is to provide undoubtedly exceptional customer service through an employee culture that is fully conscious and responsive to customer needs, with a fundamental commitment to quality and value.

Our e-based customer support is available to answer questions, as well as alert customers with technical information that is crucial to their needs. With over 500,000 parts readily in stock, we can instantaneously ship and deliver parts with prompt and precise online service. This is along with our guarantee to selling only the highest quality parts that we would be confident enough to install in our own vehicles.

Through upholding a steadfast pledge to providing real support in any situation, we look forward to making our relationship with our customers a long and prosperous one. We know that customer needs rapidly change, so we have developed strategies that have enabled us to reorganize our services to adapt to those changing needs.

We have on-site customer service representatives that listen and offer suggestions as well as actionable information to satisfy the needs of those looking for parts, or those who may have concerns with existing parts. By being truly customer focused, our organization measures its success by overall customer approval.

We are excited to be selling on newegg.com, and will be happy to respond quickly and professionally to any and all comments or questions from newegg customers. To contact us, please email newegg@partshighway.com or call us toll free at 888-533-9119 to speak to a live representative Monday-Friday, 9am through 5pm EST.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (31 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 28 Reviews
newegg
91%
Good Rating + 4 2 Reviews
newegg
6%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Me
Order Date : 3/1/2014

Rating + 5 Excellent product

Easy to install and works better than the ones that came with the vehicle.

Did you find this review helpful? Yes No

Disillusioned buuyer
Order Date : 6/11/2013

Rating + 1 I need to find the correct part for you??

The seller shipped a part that was 4" too short. Once I pointed this out they requested me to search and supply a OEM part number.

0 out of 1 people found this review helpful. Did you? Yes No

tomksa
Order Date : 6/10/2013

Rating + 5 Superb service

The parts were in my hand very fast. They were more then 50% less (for the same parts) than any other place I could find. The struts are very high quality.

Did you find this review helpful? Yes No

Rak
Order Date : 2/22/2013

Rating + 5 2006 Saturn Vue Tailgate Struts

Structs were arrived very quickly and worked perfectly.

Did you find this review helpful? Yes No

Tony G
Order Date : 1/17/2013

Rating + 5 Dodge Ram Hood Supports

Awesome product, quick shipping !

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We accept returns for any reason within 30 days of purchase. Shipping charges are non-refundable. We reserve the right to charge a 10% restocking fee. When return occurs as a result of error in item description, or if customer contacted staff to confirm fitment information prior to buying, free return or exchange is provided. Return policy is voided if item is altered, painted, or changed in any way; we cannot accept returns of altered items. In addition to 30 day return allowance and any applicable manufacturer warranties, all sales are subject to replacement due to shipping damage, as well as a 1-year warranty against manufacturer's defects, fulfilled by Parts Highway.
RMA instructions
    Please contact us at 888-533-9119 or contact newegg@partshighway.com to initiate an RMA. Please never return a package without contacting us prior; without the proper RMA information you may not receive proper credit.

    When contacting us, please include your order number as well as any relevant details such as the reason for return, if there is any damage or defect associated with the item, and whether you are seeking a refund or exchange. If return is fitment-related, please provide details about your vehicle. If necessary, photos may be attached to your email.
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