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Decalrus Seller Profile 469-644-0403 Email This Seller See all products from Decalrus
Decalrus specializes in the production of cell phone, laptop, and other electronic device "skins." These skins are 100% produced by our company and are made to order. We offer thousands of designs for a large selection of electronic devices. Our product is made using a special vinyl that adheres directly onto the chosen device for aesthetic purposes as well as to prevent minor scratches.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
NO exchange or return authorization is valid after 30 days from date of purchase, 15% restock fee & Shipping and Handling WILL NOT be refunded or reimbursed
If customer request us to re-send correct skin because received wrong skin we NEED buyer send some images to us to verify, otherwise we will NOT comply the requesting.
We reserve the right to determine whether or not any refund / replacement product(s) has violated the Acceptable Use Policy. Items which we feel have violated this policy will either be held, or re-shipped back to the customer at the customer's expense.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.