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Seller#: 0UHOPTYVC3BQVD0C2

Secondipity Seller Profile 877-637-3300 Email This SellerEmail This Seller  See all products from Secondipity See all products from Secondipity

About Secondipity

We know that consumers have a lot of choices when it comes to finding and buying products online. That’s why we’ve created Secondipity to offer a shopping experience that’s different than what you’re used to. Here’s how:


1. Great prices every day.

We offer the products you want at a fraction of their original retail price – every day -- and often we have the lowest price on the Internet.


2. We give back.

We believe in doing well by doing good. That’s why a portion of every purchase that you make goes to support classrooms in need through DonorsChoose. Find out more about this nonprofit organization, how we’re giving back, and how you can make a difference by shopping at Secondipity.


3. We help you buy green!

We save you green by selling green products. Because our items are store returns and overstocks, cosmetically and functionally usable items that might otherwise end up in a landfill are instead satisfying your buying needs.


4. A name you can trust.

Secondipity is owned by Liquidity Services, Inc. (LSI), a leading online auction marketplace. LSI trades publicly on the NASDAQ exchange under the ticker symbol LQDT. Through our sibling company Liquidation.com, we have access to store returns and excess inventory from merchants from all around the world, including seven of the top 10 U.S. retailers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (26 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 10 Reviews
newegg
38%
Good Rating + 4 2 Reviews
newegg
8%
Average Rating + 3 2 Reviews
newegg
8%
Poor Rating + 2 1 Reviews
newegg
4%
Very Poor Rating + 1 11 Reviews
newegg
42%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
NoSurfaceFan
Order Date : 5/14/2014

Rating + 5 No Problems

Quick ship and product was as advertised.

Did you find this review helpful? Yes No

antiquegeek
Order Date : 5/14/2014

Rating + 5 Simply amazing

If this company were next door they could not have gotten my item to me faster!

Did you find this review helpful? Yes No

jmag1k
Order Date : 5/9/2014

Rating + 5 Shipped Fast

Got this for my Mom for Mother's Day. Purchased it on Friday and she had it by Monday. Didnt' come w/ manual, but my mom was able to download it.

Did you find this review helpful? Yes No

gotmilk70
Order Date : 5/14/2014

Rating + 1 Horrible customer service from a horrible seller! Will not buy from this seller again!

I have tried to request an order cancellation the same day I placed an order before it shipped.. Instead of cancelling this order and refunding my money, the seller shipped it to me. Now I have to pay to return it to this seller. This is unacceptable. Every time I try contacting the seller over the phone, I get a message saying their offices are now closed, this is even in normal business hours. Very unprofessional! Will never buy from this seller again

Did you find this review helpful? Yes No

NC
Order Date : 5/6/2014

Rating + 5 very good product

the surface that I purchased was basically new. No cosmetic scratches or problems. Awesome Product Would recommend to anyone

Did you find this review helpful? Yes No

voidlogic
Order Date : 3/21/2014

Rating + 2 Missing battery

Refurb laptop was in clean and in fine condition (would have been 5 stars); however, the battery was missing (that packing slip included said it should have been there...)

1 out of 1 people found this review helpful. Did you? Yes No

Wasted Money
Order Date : 12/18/2013

Rating + 1 Defective Laptop

I ordered a laptop from Secondipity and when I started to use it I noticed that it would freeze up after 15 minutes of use making the laptop unusable. I tried to apply for a refund/exchange but there contact information was hard to find and the limited warranty period expired before I was able to. So much for standing by your product.

1 out of 1 people found this review helpful. Did you? Yes No

Ben T in Texas
Order Date : 2/20/2014

Rating + 3 Computer great, packing unusual

Great price, quality of refurbished Dell XPS27 excellent, fast shipping. However, one very unusual thing: Inside the box the computer and packing was covered with oil-based paint or something like it, tan in color. Luckily, the sticky substance was outside the protective wrapping covering the computer and not on or inside the computer itself. None of this gunk was on the outside of the box, and there was a lot of it inside. Probably a quart or more. It clearly was spilled inside the box and then sealed after. Like I said, very unusual. Never seen anything like it. I took pictures before I threw the smelly box and packing away if Secondipity wants to check them out. Happy to email them to whomever. Other than having to very carefully work around the gooey stuff while unboxing, I'm very happy with the unit. Thanks.

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Bill
Order Date : 1/5/2014

Rating + 5 great customer service from secondipity

I had recieved a defective tablet which was exchange swiftly! Secondipty has the best service department that I have encountered for a long time.

0 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 12/15/2013

Rating + 1 the worst online retailer i have ever delt with

stay far far away from this seller if ya know whats good for you they sent me the wrong computer and then they said they would send me a shipping label as an attachment in an email been waiting over a week for it now and still have not gotten it they keep saying they sent it but they have not i have filed a paypal claim for it and they still have not even responded to that the headache is not worth it trust me dont buy from them find someone else to buy from here on newegg

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    30-days from date of purchase. Approval required for all returns.
RMA instructions
    At Secondipity, we want you to be satisfied with your purchase. If your item does not live up to your expectations, we will take it back within 30 days. All returns do require authorization, so please contact customer.service@secondipity.com to initiate a return.
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