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Seller#: 0UHOPTYVC3BQVD0C2

Secondipity Seller Profile 877-637-3300 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Secondipity See all products from Secondipity

About Secondipity

We know that consumers have a lot of choices when it comes to finding and buying products online. That’s why we’ve created Secondipity to offer a shopping experience that’s different than what you’re used to. Here’s how:


1. Great prices every day.

We offer the products you want at a fraction of their original retail price – every day -- and often we have the lowest price on the Internet.


2. We give back.

We believe in doing well by doing good. That’s why a portion of every purchase that you make goes to support classrooms in need through DonorsChoose. Find out more about this nonprofit organization, how we’re giving back, and how you can make a difference by shopping at Secondipity.


3. We help you buy green!

We save you green by selling green products. Because our items are store returns and overstocks, cosmetically and functionally usable items that might otherwise end up in a landfill are instead satisfying your buying needs.


4. A name you can trust.

Secondipity is owned by Liquidity Services, Inc. (LSI), a leading online auction marketplace. LSI trades publicly on the NASDAQ exchange under the ticker symbol LQDT. Through our sibling company Liquidation.com, we have access to store returns and excess inventory from merchants from all around the world, including seven of the top 10 U.S. retailers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (514 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 345 Reviews
newegg
67%
Good Rating + 4 81 Reviews
newegg
16%
Average Rating + 3 21 Reviews
newegg
4%
Poor Rating + 2 17 Reviews
newegg
3%
Very Poor Rating + 1 50 Reviews
newegg
10%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 5/30/2015

Rating + 5 shipping was smooth

product worked great no issues here

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Tbb
Order Date : 6/7/2015

Rating + 2 Keyboard with missing key

I bought a refurbished Acer computer from this company thru Newegg. The
#4 key is missing in the keyboard that came with the computer. Apparently they did not check the product before shipping. Will not buy from this company again.

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Malcom
Order Date : 6/18/2015

Rating + 4 it's o.k.

I just received Sony headphone today. It did not come with any Manual or the original box. At first I could not pair it up to my cell phone. So I had to look up internet to see the manual, found that I had to push the power button for 7 seconds to connect this thing at initial pairing. I am glad I did found the manual on internet. Otherwise, how would I know that I had to push for 7 seconds to get it worked? This would have been good purchase if the seller included at least simple instruction. Otherwise some customer might think the product is defect due to 7 second pushing things.

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tring
Order Date : 4/2/2015

Rating + 4 Sony SRSX3

I am rating this seller for selling a refurbed Sony SRSX3. First, I'd like to say it was a GREAT DEAL -even for a refurb!! I am very happy / satisfied with it! It looked like brand new when I got it. There is one small thing tho'. In the remanufacturing process, the battery may have barely passed the strength test. I can use it for only a couple (2-3) hours before the volume is reduced to barely audible (I use it at work) -it seems to last considerably longer when plugged in, but the charger cannot keep up with running the unit, let alone charging the battery. -so after about 7 hours, the unit refuses to run until it gets charged back up a bit. (not great for working overtime)... Seller shipped on time an contents arrived in great condition. -I may just replace the batteries, or use bigger / better ones, although Sony is known for really good li-ion batteries...

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N/A
Order Date : 4/30/2015

Rating + 5

fast shipping

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N/A
Order Date : 5/14/2015

Rating + 5

Great seller. Laptop was packaged extremely well for safe shipping. Expedient shipping as well.

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VonPadraig
Order Date : 6/7/2015

Rating + 5 Refurbished item purchase went well

I would say this purchase went well. I was wary of purchasing yet another item off Newegg Marketplace because of bad problems with another seller, but I am VERY HAPPY to say, I had a very positive experience with Secondipity. Their processing was very fast. Their product was exactly as stated on Newegg. The item is refurbished, but, other than packaging and missing manuals (which I download anyway), I would not have known it was refurbished. Based on this experience, when I am looking for anything on Newegg, I will look to see if Secondipity sells the item first and give them my business.

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N/A
Order Date : 5/13/2015

Rating + 1 Not happy

poorly packaged, the thing was basically broken out of the box, touch pad is intermittent, i assume why it was refurbished in the first place...
i did not expect much from acer and a refurb, and i got less than that.
i did a repair myself, for the cost it is not worth my time to deal with shipping back.
I would NOT buy from this seller again. and frankly, you had the chance to get it right when you originally sold me the product.
its not a bad little computer, after you format the drive and put a clean windows install, not the one from acer, loaded with junk

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N/A
Order Date : 5/28/2015

Rating + 1 Poor packaging, dented case

The seller obviously wanted to cut corners on packing the computer. It came wrapped against a piece of cardboard with no padding. The side of the case was bent and the back corner was bent and dented leaving a hole. I required the computer immediately and luckily the damage did not seem to affect the computer performance so I opted to just reduce the damage instead of returning it. I am incredibly dissatisfied that they couldn't even bother with some foam padding like any other electronics shipping box has. I would not trust them again.

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N/A
Order Date : 5/16/2015

Rating + 5 Excellent seller

I exchanged the item which was not as described, they exchanged it for me smoothly. Not too bad experience.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    30-days from date of purchase. Approval required for all returns.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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