Skip to: | - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message. - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Limited Time Only! Newegg Premier is now only $29.99/year. Sign up now.
  • Shipping Destination: United States
  • Wish List
  • Feedback
  • Help
Search all
Home > 
Review Center > 
Seller#: 0UHOPTYV38ENEQ591 Seller Profile 800-910-3575 Email This SellerEmail This Seller  See all products from See all products from

We've Got Crazy Customer Service!

Our crew at OnlyFactoryDirect have extensive audio and retail backgrounds. Therefore, we understand the meaning of Customer Service. Over 99% of the time we ship, our customers receive their orders and are thrilled!! However, if you're not thrilled, contact us and we'll figure out a way to make you happy!!! Unlike other sellers, we are available 24/7, for questions, inquiries or anything else (audio related). We have well over 18,000 satisfied customers to prove it.

How do we sell High Quality Products at such Low Prices?

Essentially there are three factors that allow us to negotiate killer pricing that we can pass through to our customers. First, we buy container loads of products direct from the factory; this saves them from storage and warehousing, shipping, and inspection. Second we provide our manufacturers with a guaranteed annual purchase, and finally we buy out the warranty because we offer a life time warranty on almost all of our products, now that's priceless. We simply get outstanding products at the very lowest price direct from the Factory, and we back it all up with the best customer service you will ever encounter online. OnlyFactoryDirect was started out of the need to provide high quality audio products direct to the consumer. Based in the wholesale market for decades with contacts for high quality products from all over the world, OFD stepped out of the distribution chain from selling to other distributors and retail stores to directly selling to the consumer. This direct line from the factory to the consumer means lower prices while still maintaining high quality.

Affordable Performance. Guaranteed.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (53 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 36 Reviews
Good Rating + 4 8 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 5 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Upset Customer
Order Date : 6/6/2014

Rating + 1 Disappointing Product

The unpacking process was a hassle due to the Polystyrene structure falling apart, making my carpet look like it had snowed, requiring undesirable extra clean-up.
The instructions on how to set up the system were incomplete, not providing the necessary details for the correct connections to the source devices.
The main unit had bends and material scratches, specially on the corners, giving a used or refurbished product appearance.
Once configured, the sound quality was poor, and the bass distorting, at higher volume particularly, which you need because, even with the source volume at 100%, the system's volume is still low, despite the advertised "powerful" sound.
In summary, this sound system was a complete disappointment, and I would have returned it if it weren't for the shipping costs to send it back.
I will never look at this brand again. I should have stuck to a well-known reputed manufacturer instead of giving this one a chance, which I now regret, as I feel I wasted my money.

Did you find this review helpful? Yes No

Order Date : 12/15/2013

Rating + 5

Great seller

Did you find this review helpful? Yes No

Order Date : 12/10/2013

Rating + 5 A+ seller

fast shipping, great product

Did you find this review helpful? Yes No

Order Date : 8/5/2013

Rating + 5 sub

Quality product, good price, fast shipping

Did you find this review helpful? Yes No

Order Date : 7/21/2013

Rating + 1 Very upset

Box looked beaten up, one speaker was broken from within- not from poor shipping handeling. When purchased I was never informed that I would need an Audio Reciever. This was suppose to be my birthday gift from my parents.

1 out of 2 people found this review helpful. Did you? Yes No

Order Date : 7/21/2013

Rating + 5 raising the bar for customer service

Best customer service ever for a company. It was the wrong item and they got it stopped after it shipped and returned with out coming to my house.They did such a great job that I turned around and bought the right subwoofer after calling them and they educated me on which one would be right for the application that I was going to be using.

Did you find this review helpful? Yes No

Order Date : 7/6/2013

Rating + 1 Counterfeit Knockoff

These speakers are a counterfeit knockoff. They are "Acoutic", the legit brand is "Acoustech". I didn't notice until my son pointed it out to me. Very deceptive.

Newegg needs to evaluate if is doing this on purpose or if it was a mistake on their part. If is deliberately moving counterfeit knockoff products, Newegg needs to sever it's relationship with them in order to protect their own reputation. It will probably cost more than it is worth to ship the speakers back, in a case like this the seller should pay the return shipping. I am not happy with

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 6/12/2013

Rating + 1 MUSICMAN

Don't buy from this company. They sell defective merchandise which you cannot return for a refund.

3 out of 3 people found this review helpful. Did you? Yes No

Order Date : 6/12/2013

Rating + 2 Theater Solutions TS514

User Manual is one page. Skimpiest documentation I've ever seen. Not getting any response back from the company website to my inquiries. I can only get 2 of the 5 speakers to work.

3 out of 3 people found this review helpful. Did you? Yes No

Order Date : 6/12/2013

Rating + 3 Theater Solutions TS514 5.1/2.1 Multimedia Home Theater Surround Sound Speaker System

overall the product is good, i just dont like the fact that you guys didnt put the product in a box cause when i got it, the original box was damage and one of the speaker cracked.

2 out of 2 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    OnlyFactoryDirect offers a Lifetime Warranty against manufacturer defect on all Theater Solution, Podium Pro Audio, and SychoSound products. You can buy with confidence in the knowledge that our decades of experience in the industry has brought you high quality products. We independently test all the products we sell and stand behind them 100%. Very few electronics sellers are able and/or willing to offer a Lifetime Warranty like OnlyFactoryDirect. Click below to view the warranty details for Theater Solutions, Podium Pro Audio, and SychoSound products. Please be sure to register your product, for your lifetime warranty within 60-days of purchase.
RMA instructions
    OnlyFactoryDirect offers a Full 100% Money Back Satisfaction Guarantee. If you are not satisfied with your purchase simply contact us via email or phone for return instructions. We will issue an e-tag for the item at no cost to you. Once the item has been returned and processed we will issue a Full Refund.

    Returned items must be in the original packaging with all accessories included within. If products are damaged by the customer, OFD reserves the right to refuse a full refund upon inspection of goods. Please allow up to one week from receipt of your item for your refund to be processed. All refunds will be issued in the same manner that payment was received.
Shop by Region: United States | Canada | China
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2014 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site. nassau