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Seller#: 0UHOPTYV38ENEQ591

OnlyFactoryDirect.com Seller Profile 800-910-3575 Email This SellerEmail This Seller  See all products from OnlyFactoryDirect.com See all products from OnlyFactoryDirect.com

We've Got Crazy Customer Service!

Our crew at OnlyFactoryDirect have extensive audio and retail backgrounds. Therefore, we understand the meaning of Customer Service. Over 99% of the time we ship, our customers receive their orders and are thrilled!! However, if you're not thrilled, contact us and we'll figure out a way to make you happy!!! Unlike other sellers, we are available 24/7, for questions, inquiries or anything else (audio related). We have well over 18,000 satisfied customers to prove it.


How do we sell High Quality Products at such Low Prices?

Essentially there are three factors that allow us to negotiate killer pricing that we can pass through to our customers. First, we buy container loads of products direct from the factory; this saves them from storage and warehousing, shipping, and inspection. Second we provide our manufacturers with a guaranteed annual purchase, and finally we buy out the warranty because we offer a life time warranty on almost all of our products, now that's priceless. We simply get outstanding products at the very lowest price direct from the Factory, and we back it all up with the best customer service you will ever encounter online. OnlyFactoryDirect was started out of the need to provide high quality audio products direct to the consumer. Based in the wholesale market for decades with contacts for high quality products from all over the world, OFD stepped out of the distribution chain from selling to other distributors and retail stores to directly selling to the consumer. This direct line from the factory to the consumer means lower prices while still maintaining high quality.


Affordable Performance. Guaranteed.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (58 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 38 Reviews
newegg
66%
Good Rating + 4 9 Reviews
newegg
16%
Average Rating + 3 2 Reviews
newegg
3%
Poor Rating + 2 3 Reviews
newegg
5%
Very Poor Rating + 1 6 Reviews
newegg
10%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Ron E
Order Date : 8/12/2014

Rating + 4 BASS 18

Acoustic Audio BASS18 1000W 18" Home/Mobile Audio High Performance Subwoofer - Super service, FAST Delivery!! AWESOME!!!

1 out of 1 people found this review helpful. Did you? Yes No

Gecco2
Order Date : 9/21/2014

Rating + 2 Seller Honored Money-Back Guarantee

I'll give them 2 eggs more than ZERO which is what their product is -- an absolute big 0.
The people behind the transaction are honorable and very prompt and courteous. Find out yourself if these 4th tier tin boxes are your cup of tea. The sound is not terrible unless you are an audiophile. Or your ears work well still . . .

Did you find this review helpful? Yes No

Rich
Order Date : 9/1/2014

Rating + 1 Good service poor product

The product arrived on time but it was nothing like it was described on the site! This was supposed to be a 200W system but it produces something closer to 10W! I expected Newegg to better vet these product descriptions so I will not believe them in the future, very disappointing.

Did you find this review helpful? Yes No

jeffybooboo
Order Date : 5/20/2014

Rating + 5 Great customer service

Very easy return, easy to communicate with.

Would do business with again.

Did you find this review helpful? Yes No

Meg
Order Date : 7/21/2014

Rating + 5 Love my audio system

The product was delivered sooner than I expected. It sounds great! I'm using it in my room so I only had enough room to use two of the speakers and it still sounds great! I can't wait to move into my house soon, so I can set it up in my living room. I've only had it setup for a day... will leave another review if anything changes.

Did you find this review helpful? Yes No

Upset Customer
Order Date : 6/6/2014

Rating + 1 Disappointing Product

The unpacking process was a hassle due to the Polystyrene structure falling apart, making my carpet look like it had snowed, requiring undesirable extra clean-up.
The instructions on how to set up the system were incomplete, not providing the necessary details for the correct connections to the source devices.
The main unit had bends and material scratches, specially on the corners, giving a used or refurbished product appearance.
Once configured, the sound quality was poor, and the bass distorting, at higher volume particularly, which you need because, even with the source volume at 100%, the system's volume is still low, despite the advertised "powerful" sound.
In summary, this sound system was a complete disappointment, and I would have returned it if it weren't for the shipping costs to send it back.
I will never look at this brand again. I should have stuck to a well-known reputed manufacturer instead of giving this one a chance, which I now regret, as I feel I wasted my money.

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 12/15/2013

Rating + 5

Great seller

Did you find this review helpful? Yes No

Tom
Order Date : 12/10/2013

Rating + 5 A+ seller

fast shipping, great product

Did you find this review helpful? Yes No

duke4853
Order Date : 8/5/2013

Rating + 5 sub

Quality product, good price, fast shipping

Did you find this review helpful? Yes No

Nathan
Order Date : 7/21/2013

Rating + 1 Very upset

Box looked beaten up, one speaker was broken from within- not from poor shipping handeling. When purchased I was never informed that I would need an Audio Reciever. This was suppose to be my birthday gift from my parents.

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    OnlyFactoryDirect offers a Lifetime Warranty against manufacturer defect on all Theater Solution, Podium Pro Audio, and SychoSound products. You can buy with confidence in the knowledge that our decades of experience in the industry has brought you high quality products. We independently test all the products we sell and stand behind them 100%. Very few electronics sellers are able and/or willing to offer a Lifetime Warranty like OnlyFactoryDirect. Click below to view the warranty details for Theater Solutions, Podium Pro Audio, and SychoSound products. Please be sure to register your product, for your lifetime warranty within 60-days of purchase.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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