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Seller#: 0UHOPTYV38ENEQ591 Seller Profile 800-910-3575 Email This SellerEmail This Seller  See all products from See all products from

We've Got Crazy Customer Service!

Our crew at OnlyFactoryDirect have extensive audio and retail backgrounds. Therefore, we understand the meaning of Customer Service. Over 99% of the time we ship, our customers receive their orders and are thrilled!! However, if you're not thrilled, contact us and we'll figure out a way to make you happy!!! Unlike other sellers, we are available 24/7, for questions, inquiries or anything else (audio related). We have well over 18,000 satisfied customers to prove it.

How do we sell High Quality Products at such Low Prices?

Essentially there are three factors that allow us to negotiate killer pricing that we can pass through to our customers. First, we buy container loads of products direct from the factory; this saves them from storage and warehousing, shipping, and inspection. Second we provide our manufacturers with a guaranteed annual purchase, and finally we buy out the warranty because we offer a life time warranty on almost all of our products, now that's priceless. We simply get outstanding products at the very lowest price direct from the Factory, and we back it all up with the best customer service you will ever encounter online. OnlyFactoryDirect was started out of the need to provide high quality audio products direct to the consumer. Based in the wholesale market for decades with contacts for high quality products from all over the world, OFD stepped out of the distribution chain from selling to other distributors and retail stores to directly selling to the consumer. This direct line from the factory to the consumer means lower prices while still maintaining high quality.

Affordable Performance. Guaranteed.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (362 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 247 Reviews
Good Rating + 4 67 Reviews
Average Rating + 3 18 Reviews
Poor Rating + 2 9 Reviews
Very Poor Rating + 1 21 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Eugene C.
Order Date : 6/25/2016

Rating + 2 Extremely Poor Shipping Practice.

It's amazing this product arrived undamaged. The seller just threw the speaker grills in a box about 10 times too big and shipped it. No packing peanuts, air bags, or scrunched up newspapers to cushion the trip. The box took a beating, but miraculously the speaker grills showed up without dings.

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Ricky S.
Order Date : 4/5/2016

Rating + 5 5 Eggs!!!!!

Great seller! Accurate description. Fast shipping. Highly recommended. 5 Eggs!!!!!

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Order Date : 10/4/2015

Rating + 3 Great speakers, but...

The speakers are everything I expected performance-wise. I like them a lot. No issues at all with the sound or quality, however, I specifically wanted and ordered the black/silver color as I thought the bright green looked stupid and didn't match my setup at all.
My setup looks stupid now. Too much hassle to RMA just for the color, so I'll just suck it up. I was going to order on A**z*n originally, but Newegg was $8 cheaper overall. The $8 savings cost me the stupid-looking setup. *sigh*....

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Order Date : 8/21/2015

Rating + 5 Shipping

Ordered late on a Friday and received following Friday. Setup easy. Plays well but volume a little low. Not for audiophiles but does well with computer mp3s and video. Added 2.1 system by splitting output to increase volume.

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Order Date : 7/15/2015

Rating + 1 Terrible

I was unhappy with my purchase of these speakers

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Ranger Bob
Order Date : 7/17/2015

Rating + 5 Exceptional Customer Service!

Initial unit I received had no output... Called OnlyFactoryDirect Customer Service, and was told that they would get a replacement unit out the following business day! 2nd unit arrived, and works perfectly! They didn't even want the defective unit returned! Can't be any better than that!

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Kevin Ritchey
Order Date : 7/1/2015

Rating + 3 Bass bombed.

Got this for my daughter's room to enhance a soundbar's performance. Sound levels are adequate but provides a "hollow" sound. May also have a misaligned voice coil. Will continue using to see if problem fixes itself with break-in.

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Kevin C
Order Date : 7/6/2015

Rating + 5 Top Notch Customer Service!!!

I received a brand new Audio Acoustics AAM10UB from New Egg Flash 2 weeks ago and it worked great until Saturday night. From one show when it worked perfectly to the next when it was dead in the water an hour later when powered up, I was frustrated, to say the least. One 5 minute call to OFD customer service was all it took to resolve my problem. They immediately emailed a return UPS label and shipped out a replacement unit the same day!! In this world where so many seem to care so little these days, it's a breath of fresh air to deal with honorable and honest companies like this one (as well as Newegg!) who do right by their customers and stand by the products they sell. I'll definitely be a customer from here on out! And if you need portable system, the Acoustic Audio AAM10UB cranks out some SERIOUS sound!!

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Order Date : 3/1/2015

Rating + 1 Very weak subwoofer

The included subwoofer is very weak, and not at all worth the price I paid. I'm very unsatisfied as NewEgg would not allow me to return this product.


0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 3/4/2015

Rating + 5 Works great!

Fast shipping and works great! Thanks

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    OnlyFactoryDirect offers a Lifetime Warranty against manufacturer defect on all Theater Solution, Podium Pro Audio, and SychoSound products. You can buy with confidence in the knowledge that our decades of experience in the industry has brought you high quality products. We independently test all the products we sell and stand behind them 100%. Very few electronics sellers are able and/or willing to offer a Lifetime Warranty like OnlyFactoryDirect. Click below to view the warranty details for Theater Solutions, Podium Pro Audio, and SychoSound products. Please be sure to register your product, for your lifetime warranty within 60-days of purchase.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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