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Seller#: 0UHOPTYV38ENEQ591

OnlyFactoryDirect.com Seller Profile 800-910-3575 Email This SellerEmail This Seller  See all products from OnlyFactoryDirect.com See all products from OnlyFactoryDirect.com

We've Got Crazy Customer Service!

Our crew at OnlyFactoryDirect have extensive audio and retail backgrounds. Therefore, we understand the meaning of Customer Service. Over 99% of the time we ship, our customers receive their orders and are thrilled!! However, if you're not thrilled, contact us and we'll figure out a way to make you happy!!! Unlike other sellers, we are available 24/7, for questions, inquiries or anything else (audio related). We have well over 18,000 satisfied customers to prove it.


How do we sell High Quality Products at such Low Prices?

Essentially there are three factors that allow us to negotiate killer pricing that we can pass through to our customers. First, we buy container loads of products direct from the factory; this saves them from storage and warehousing, shipping, and inspection. Second we provide our manufacturers with a guaranteed annual purchase, and finally we buy out the warranty because we offer a life time warranty on almost all of our products, now that's priceless. We simply get outstanding products at the very lowest price direct from the Factory, and we back it all up with the best customer service you will ever encounter online. OnlyFactoryDirect was started out of the need to provide high quality audio products direct to the consumer. Based in the wholesale market for decades with contacts for high quality products from all over the world, OFD stepped out of the distribution chain from selling to other distributors and retail stores to directly selling to the consumer. This direct line from the factory to the consumer means lower prices while still maintaining high quality.


Affordable Performance. Guaranteed.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (197 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 132 Reviews
newegg
66%
Good Rating + 4 34 Reviews
newegg
17%
Average Rating + 3 11 Reviews
newegg
6%
Poor Rating + 2 7 Reviews
newegg
4%
Very Poor Rating + 1 13 Reviews
newegg
7%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 3/1/2015

Rating + 1 Very weak subwoofer

The included subwoofer is very weak, and not at all worth the price I paid. I'm very unsatisfied as NewEgg would not allow me to return this product.

DO NOT BUY!

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Ash
Order Date : 3/4/2015

Rating + 5 Works great!

Fast shipping and works great! Thanks

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N/A
Order Date : 3/1/2015

Rating + 5 OnlyfactoryDirect.com

I rate onlyfactorydirect.com excellent.

I rate newegg poor, because I had ordered 3-surround systems and they only had 2 delivered. It was a clerical error on their part, but they would not honor the sale price on a reorder. I'm done with them.

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Videographicsman
Order Date : 2/28/2015

Rating + 5 A Responsive Responible Seller

Seller promptly handled an order mix up from online purchase, promptly shipped item, and responds promptly to email inquiries. Stands behind products it sells from manufacturers. Had to replace a defective item part of shipment, did so promptly, professionally and without delay.

Highly recommend this seller.

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Tom B.
Order Date : 3/1/2015

Rating + 5 Good service

Shipped fast and good product

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RetiredMusicMan
Order Date : 2/15/2015

Rating + 3 Much to be desired

Pro's: The shipping was good, and nothing damaged or faulty in the system. Remote is great. Ability to change speaker levels, tone, and volume via remote is very nice. Every aspect of control is available through remote. Price was reasonable for what I got.

Con's: Highly exagerated advertised power ratings, and not enough cabkles to do get 5.1 surround. Stereo input cable only. Had to order more cables to connect to computer in order to utilize 5.1. Short range remote capability only. Decent 5.1 system for PC, just not enough power on sub, or satelites. Advertised power rating of 800watts, is more like 50, and nowhere near enough on sub for good bass response.

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coozx
Order Date : 11/10/2014

Rating + 5 Great Customer Service

I had a problem with a speaker system I bought around Thanksgiving. It quit working. They issued a no hassle full refund. Customer service contact was also gracious, kind, quick, and informative. I bought another system from them; different brand this time.

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N/A
Order Date : 2/14/2015

Rating + 5 Fast Shipping great product

Got here fast couldnt ask for more

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N/A
Order Date : 11/8/2014

Rating + 5

Exactly as described. Received Quickly

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Wills
Order Date : 10/4/2014

Rating + 1 Acoustic audio

Unfortunately one of the surround speakers was blown, I tried switching it to the other speaker input but still the same. Very poor quality control if you ask me. Oh well, I guess you get what you pay for.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    OnlyFactoryDirect offers a Lifetime Warranty against manufacturer defect on all Theater Solution, Podium Pro Audio, and SychoSound products. You can buy with confidence in the knowledge that our decades of experience in the industry has brought you high quality products. We independently test all the products we sell and stand behind them 100%. Very few electronics sellers are able and/or willing to offer a Lifetime Warranty like OnlyFactoryDirect. Click below to view the warranty details for Theater Solutions, Podium Pro Audio, and SychoSound products. Please be sure to register your product, for your lifetime warranty within 60-days of purchase.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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