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Cotytech Seller Profile 888-891-9321 Email This Seller See all products from Cotytech
Cotytech is a premier source for practical and affordable solutions to flat screen mounting and day to day ergonomic needs. Cotytech is a forward thinking manufacturing firm whose primary focus is on designing advanced and human friendly flat screen mounting solutions for home entertainment and business applications. Our broad selection of wall mounts, corner mounts, ceiling mounts, monitor mounts, projector mounts & carts, TV carts, computer workstations, Medical Arms, Laptop Tables, Applie monitor mounts, iPad mounts for car, wall and desk etc. are developed using top quality materials, with the end user in mind. We strive to offer superior entertainment and presentation experiences while keeping crucial ergonomical comfort in mind.
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Standard Return Policy
Please read carefully: All returns require prior authorization by Cotytech. Please email for a return authorization. All item returned without authorization will be refused.
Return of New Item:
Cotytech allows you to return any new factory-sealed and unopened merchandise within 30 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. Shipping charges cannot be refunded.
Return of Defective Items:
If the product is found to be defective within the first fourteen (14) days after receipt of delivery, you may return the merchandise for an exchange. You must return defective product with 14 days of Return Authorization Number. Please include a detailed written description of the defect and how to replicate the problem. Merchandise found to be non-defective will be subject to a 15% restocking fee. Additional fees may be assessed for missing hardware.
Packaging Your Return:
Returned merchandise must include all factory packed accessories in the original carton with all UPC and Bar Codes intact. Incomplete returns will receive a reduced credit reflecting any missing accessories. Return mechandise must be double boxes with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.