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Seller#: 0UHOPTYV38ENEY4E8

DIRECTEBUY Seller Profile 480-612-0666 Email This SellerEmail This Seller  See all products from DIRECTEBUY See all products from DIRECTEBUY

Directebuy's mission is to keep extending its product line other area of computer related components and provide high quality service and products. We exist to attract and maintain customers by providing excellent customer satisfaction along with quality products with lower costs. When we adhere to this maxim, everything else will fall into place. Our services will exceed the expectations of our customers. We are dedicated to providing consistently high client satisfaction by rendering excellent service and pleasant transaction at a competitive price.
We sell products available in stock so we ship it either same or next day. You will get the fastest shipping when you shop with Directebuy.
If you are not completely satisfied with your purchase you may return it at your expense for an exchange, an upgrade, store credit or a refund
Returns for store credit must arrive within FourtyFive (45) days of the purchase date.
• There are no re-stocking or handling fees.
• The Buyer is responsible for insurance and return shipping to the Seller.
• Product should be returned in the original package in saleable condition.
• Buyer receives credit for the full amount.
Store Credit is the best option for a return, it recovers the most value for the buyer and provides the most options.
Exchange:
• Returns for an exchange or upgrade for a different product must arrive within FourtyFive (45) days of the purchase date.
• There are no re-stocking or handling fees.
• The Buyer is responsible for insurance and return shipping to the Seller.
• The Seller pays for outbound shipping for exchange items.
Refund:
• Returns for refund must arrive within FourtyFive (45) days of the receiving date.
• There are no re-stocking or handling fees.
• The Buyer is responsible for insurance and return shipping to the Seller.
• Shipping charges are not refundable.
• Refunds will use the original payment method.
• Refunds are limited to the item value
When making a return please fill out the RMA form available at http://www.comsiscomputer.com/bpbs/returnform.php, newegg.com order number and a brief explanation of the reason for the return. Please indicate if you prefer an exchange, upgrade, store credit or refund.
All products sold in directebuy's store come with 1 year free warranty from the date of purchase. The warranty covers defects in materials and workmanship. The warranty is limited to exchange of the defective product. Damage due to abuse, misuse or alteration of the product is excluded. Shipping fees are non-refundable

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (199 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 126 Reviews
newegg
63%
Good Rating + 4 38 Reviews
newegg
19%
Average Rating + 3 10 Reviews
newegg
5%
Poor Rating + 2 4 Reviews
newegg
2%
Very Poor Rating + 1 21 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
George
Order Date : 4/4/2014

Rating + 1 Wrong Person to buy from

I would advice you to stay away from this seller right away before you start your shopping. Bought a product from this person and I never received the merchandise. They made the whole ordeal such a miserable experience. I exchanged about 10 emails explaining to them that I didn't receive the package. They told me sorry and that I should file a police report. That the fact that I didn't get the package is my responsibility/ loss. I would advice you to stay away from this seller right away before you start your shopping. A word to the wise is enough.

Did you find this review helpful? Yes No

lwebase
Order Date : 2/26/2014

Rating + 5 153993849

still waitng to receive

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lwebase
Order Date : 12/27/2013

Rating + 5 great service

had a problem with 2 controllers. got immediate responce to return for exchange. i'm ordering 2 more today . 9053. sold many this year

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N/A
Order Date : 11/30/2013

Rating + 2 Disappointed

Bought a red Skytech M5 from this seller and received a blue one instead. After close inspection, the items seem to be in a "used" state with minor scratches on the remote. Haven't test-tried this product yet since it's a gift for a friend but so far, the outcome isn't looking too bright.

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PixelFreak
Order Date : 9/25/2013

Rating + 1 Customer support is non-existent

This seller has been deceptive and non-responsive. I had an RMA request, complied comletely with the RMA request on my helicopter, and they are refusing to honor any part of the replacement process. I had the helicopter for a week and the lower rotor was not rotating fast enough to create lift and the motor was squeaking (impending seizure). So, after inspecting the item for damage to make sure it wasn't physical (it was NOT), I followed the RMA process, only to have them deny they ever received ti back (provided them all tracking information), only to have them not indicate that they found it after all - but that it was "user damaged" and they would not honor a replacement. The item was not user damaged, as I inspected it and would not have spent another $11 shipping it back on a $25 item. Their lack of customer support (left 4 voice mails and three unreturned emails) and dishonesty should cause you great concern before purchasing from them.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 10/9/2013

Rating + 1 Customer service

I have made several attempts to work with Customer Service at both New Egg and the vendor to correct an order. The problem remains unsolved, phone messages are not returned. I am still waiting for assistance after a week.

1 out of 1 people found this review helpful. Did you? Yes No

Jenn
Order Date : 7/17/2013

Rating + 5 Quick Delivery

Product as described. Arrived quickly and was a great price!

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LostCowboy
Order Date : 7/8/2013

Rating + 5 Love It

I ordered a Double Horse 9101 from directbuy it was and is a great rc helicopter

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Kevin
Order Date : 3/26/2013

Rating + 5 Good

Shipped within a few hours of payment
The toy work it for my nephew birthday
Only had one issue
I live in Clearwater, Florida
Package was at Clearwater, Florida
Sent back to Tampa, Florida
Then back to Clearwater, Florida
Delay shipping by 1 day.

USPS dont have a answer for this

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N/A
Order Date : 10/20/2012

Rating + 4 Quick Delivery and Well Packaged

The product was scratched inside the box. Probably happened at the manufacturer. Since, the package was undamaged.

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Store Credit / Upgrades:
    Returns for store credit must arrive within thirty (30) days of the purchase date.
    • The Buyer is responsible for insurance and return shipping to the Seller.
    • Product should be returned in the original package in saleable condition.
    • Buyer receives credit/refund for the full amount after re-stocking fee.
    • Credit may be applied to any purchase from our newegg.com directebuy store for full amount
    Store Credit is the best option for a return, it recovers the most value for the buyer and provides the most options.

    Exchange:
    • Returns for an exchange or upgrade for a different product must arrive within Thirty (30) days of the purchase date.
    • The Buyer is responsible for insurance and return shipping to the Seller.
    • The Seller pays for outbound shipping for exchange items.

    Refund:
    • Returns for refund must arrive within thirty (30) days of the receiving date.
    • There is %15 re-stocking fees.
    • The Buyer is responsible for insurance and return shipping to the Seller.
    • Shipping charges are not refundable.
    • Refunds will use the original payment method.
    • Refunds are limited to the item value
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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