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Seller#: 0UHOPTYV38ENWX93D

Star Eyewear Seller Profile 888-354-7078 Email This SellerEmail This Seller  See all products from Star Eyewear See all products from Star Eyewear

Star Eyewear has been in the eye wear business since 1995.

We have been able to offer authentic and only authentic designer sunglasses and eyeglasses to the public at more affordable prices. How do we do this? Eliminate the middlemen in the trade. Less costs, lower prices, more savings for you!

Every customer is important to us. We strive to excellent customer satisfaction. So if you have any inquiries, please don't hesitate to contact us and we're more than happy to help.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (38 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 23 Reviews
Good Rating + 4 11 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 2 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 3/13/2014

Rating + 4 Carrera

Perfect price and product will order from this seller again. Great deal

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Order Date : 7/13/2013

Rating + 1 Disappointed

I placed an order by mistake. That was my fault. Everything after that has been a frustrating experience, and i've still had zero communication back from anyone at Star Eyewear. I immediately attempted to cancel the order, which is an option when contacting this seller. I heard nothing back. I tried to call (several times)... nothing. Finally I left a message, and I never heard back. The item arrived, and I've been trying to get an return # from the company. They haven't answered the phone, or returned any of my emails (this is a week later). Finally I called newegg directly and they are working on getting a return label for me. This has taken a lot of time (and now the return shipping $) that would have been unnecessary if the order had been canceled to begin with. Still not sure if anyone besides the shipping department actually works at Star Eyewear. Very frustrated with their customer service (or lack thereof).

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 6/16/2013

Rating + 5 Excelent seller

Smooth and fast transaction.

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Order Date : 2/13/2013

Rating + 5 Great service!

I'm very pleased with the Ray Bans I purchased from Star Eyewear. My order arrived within a week and it's what I exactly wanted. They had the best price I could find either locally or on the web. Great service and I would highly recommend purchasing from this seller!

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Order Date : 8/31/2012

Rating + 1 "Lost" Item in Transit, Poor Communication, STILL NO REFUND

I ordered some sunglasses back on 8/31 very early in the AM (Fri before Labor Day) & paid to expedite shipping in event that the item didn't send until the Tue after Labor Day (I HOPED for a shipment later the same day, since it was placed before "business hours". It didn't "ship" until Tue 9/4 (USPS Priority). The tracking conveyed it never left the origin city &, after Saturday came, I knew there was a problem. This seller has a terrible system. When I tried to call, I got VOICEMAIL...I even tried to call & go thru options to BUY something & got VOICEMAIL. After 4-5 more calls, I finally got thru & spoke with an agent. I explained the situation & requested an immediate refund of the expedited shipping (still haven't been credited 4 days later) & then a follow-up of the shipment. The next day, I get an email saying the shipment is lost & a list of options, 1 of which is to wait 3-4 WEEKS for the frames..WHAT? I request a full refund..3 days later, NO REPLY/ACKNOWLEDGEMENT & NO CREDIT.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    If you are not 100% satisfied with the item you received, we can have your order exchanged with another item with our quick and easy exchange process or you may return it for a refund.

    Star Eyewear does NOT have Restocking Fees.

    Item(s) presented for exchange and/or return must be in re-sellable, unworn, and original condition with all the papers, cases, and cleaning cloths included when you received it.

    Returns have to be received by us within 30 days from the moment you received the delivered package.

    You are responsible for all return shipping charges with exceptions. We are also not accountable for any lost or undelivered packages. That is why we strongly suggest goods must be returned via traceable method of shipping with tracking number and signature confirmation.

    Shipping fees are non-refundable.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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