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Seller#: 0UHOPTYV38EN572FC

In The Hands of Professionals Seller Profile 818-701-5165 Email This SellerEmail This Seller  See all products from In The Hands of Professionals See all products from In The Hands of Professionals

IN THE HANDS OF PROFESSIONALS (I-HOP LLC) sells the leading name-brand hand tools & test equipment at competitive prices. From Klein Tools, Greenlee, Wera, Wiha, Belden/Cable Pro, Portasol, 3M & a host of over 100+ manufacturers, our primary goal is becoming both the professional tradesperson's and the dedicated enthusiast's favorite ONE-STOP SHOP!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (27 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 23 Reviews
Good Rating + 4 3 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 6/15/2013

Rating + 5 ITHP

Great Tools - Good shipping time and packed well- the product I purchased was to say the least - in orders of magnitude better than the import product it replaced.

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Order Date : 12/2/2012

Rating + 4 Good Seller

The item was as described and the shipping was fast. Good seller.

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Order Date : 12/18/2012

Rating + 5 No problems

I ordered items for myself during the holidays, arrived safely and quickly. Would have no problems buying from them again in the future. professional seller.

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Order Date : 11/17/2012

Rating + 5 No problems at all

Received My Klein Tools Scout from this seller without any issues at all.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    IN THE HANDS OF PROFESSIONALS guarantees all of our items to work and be free from manufacturer's defects. All return items must be returned to us within 30 days of receipt for a refund. Buyer is responsible for return shipping costs. Non-defective items may be returned in original condition within 30 days of receipt for a refund of the purchase price of the item(s) MINUS 20 percent Restocking Fee. Buyer is responsible for return shipping costs. Customer must first email us before returning any merchandise upon which you will receive a Return Authorization number. Defective product requires notice of 5 days of receiving. Without a Return Authorization number, no credit or exchange will be issued. IN THE HANDS OF PROFESSIONALS retains the right to make a final decision on all returns.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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