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Seller#: 0UHOPTYVU0FNEY3C8

Tom's Incense Seller Profile 636-293-1569 Email This SellerEmail This Seller  See all products from Tom's Incense See all products from Tom's Incense

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

We offer a large selection of incense, incense holders, and scented oil from all over the world, fast and fresh. You'll also find many of the best all natural product brands, and a selection of fine products imported from India.

More than 99.5% of orders are sent out on the same or the next business day, and we'll let you know immediately if there are any problems.

All products are stored in a smoke-free environment (no incense, or anything else, is burned where products are kept).

We want every customer to be a happy customer, and we'll do our best with every order to make sure you don't have any problems. If there should be any issue at all, please let us know so that we can try to make it right for you.

Thanks, Tom.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (13 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 10 Reviews
newegg
76%
Good Rating + 4 1 Reviews
newegg
8%
Average Rating + 3 1 Reviews
newegg
8%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
8%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 12/23/2012

Rating + 1 Worst Service Possible

Worst customer service experience! Wrong order and products were shipped then seller sent rude e-mails and did not read details of messages or research the problem. Seller confused items and paid no attention to detail. Horrible customer service! Took a week to resolve issue!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Opened products may only be returned for replacement.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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