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Seller#: 0UHOPTYVU0FNVT4B8

Unlimited Cellular Seller Profile 845-625-2094 Email This SellerEmail This Seller  See all products from Unlimited Cellular See all products from Unlimited Cellular

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (9 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 4 Reviews
newegg
44%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 5 Reviews
newegg
56%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Neticis
Order Date : 5/14/2014

Rating + 1 Open Box with Missing parts sold as new.

Received item that was apparently an Open Box with missing screen protector and crushed and scuffed up packaging. Slackers!. I'm fully expecting to get it replace at no cost, but some minimal Q&A would have saved me the hassle.

Did you find this review helpful? Yes No

Jay
Order Date : 4/3/2014

Rating + 1 Sold what appears to be pre-owned or open box as new, then refused to replace missing parts!

I bought a "new" Otterbox case for my phone, but when I received it, it was missing the screen protector, and paperwork, and the case was dusty and appeared like it was either an open-box unit or possibly pre-owned.

Despite clearly stating on the package that it should include a screen protector, as well as on the new-egg website, the people from Unlimited Cellular at first tried to explain that it was a misprint, and that it should not have included a screen protector. Then when I challenged them they changed their story and said that Otterbox never sent them a screen protector with the case!?!

They refused to send me a replacement screen protector, so I ended up calling Otterbox directly, who dealt with the problem without complaint or hesitation.

I should have known better than to buy from a "marketplace" vendor, selling under the NewEgg name, and will certainly take the time to carefully read the reviews on these types of "resellers" in the future, but for now!

2 out of 2 people found this review helpful. Did you? Yes No

Jay J
Order Date : 4/3/2014

Rating + 1 Buyer beware, sent used item rather than new, missing parts!

I bought an Otterbox commuter case though Newegg from the marketplace seller Unlimited Cellular, and when it arrived it appeared to be dusty/dirty and used, and was missing the screen protector/adhesive which is clearly stated on New Egg's site and on the back of the product packaging.

When I called them in their office in NYC they said it was a misprint, and the case doesn't come with a screen protector.

I called Otterbox, explained what happened, and they are sending me not just the missing screen protector but an entire new case! No questions asked! How's that for service!

Newegg and these thieves from New York could learn a lesson about how to retain customers from the good folks at Otterbox in Co !!!

2 out of 2 people found this review helpful. Did you? Yes No

Ray J
Order Date : 2/6/2014

Rating + 1 Wrong item shipper/Wont Send tracking Label

This Seller shipped the wrong product to me. The will not send me a shipping label to send item back. The asked me to write RTS on package. I did and USPS refused to take it since it's already been opened. Let the seller know and no response after that.

2 out of 2 people found this review helpful. Did you? Yes No

Ken
Order Date : 6/26/2013

Rating + 1 Wrong Item

ORDERED - Item#: 9SIA17M0PR2141
OEM Verizon BlackBerry Storm 9530 9500 Holster - Black

RECEIVED - Item#: 9SIA17M0PR1784
OEM Verizon Shell Holster Combo for BlackBerry Storm2 9550 (Black)

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    If an item doesn't meet your requirements we will issue you a refund or replacement. 100% satisfaction is our goal.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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