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GemStoneKing Seller Profile 877-706-5333 Email This Seller See Seller Store See all products from GemStoneKing
The story of Gem Stone King is the story that proves the saying that "the more things change, the more they remain the same". Today, Gem Stone King is a leading online jewelry company with over 300,000 Internet sales. While Internet technology is relatively new, the family that owns Gem Stone King has been in the diamond business for over 100 years.
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Standard Return Policy
Your Satisfaction is important to us! If you are unsatisfied with your purchase, for any reason, you may return the item for a FULL REFUND less shipping fees within 30 days of receipt.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.