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HerbsPro Seller Profile 510-324-2900 Email This Seller See Seller Store See all products from HerbsPro
HerbsPro.com carries nationally branded vitamins, herbal supplements, & natural beauty care products. We are always striving to offer you great service and quality at the best price. Our customer service associates are available from 9:00am - 6:00pm PST Monday thru Friday.You can call us at 1-866-915-5300. You can always email us at firstname.lastname@example.org.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
We wish to make your shopping experience with us pleasant and completely satisfactory. In an effort to ensure your satisfaction, we offer a "No Questions" 30-day return policy. Please review our Returns Policy below.
Returns made due to Damaged (in shipping) or defective product(s) or In-correct product(s) shipped:
1) We will send a return label in case of defective or incorrect products shipped. 2) Once we receive the defective shipment, we process and ship out a new order with in 2-3 business days. 3) We will also issue complete refund (product price + shipping cost) in case the customer doesn't want the replacement items. 4) Once a product is returned, refund amount will be credited back to your account within 7 business days.
Customer Returns or Refuses any shipments:
1) Returned products must be unopened and sealed, unless defective and Refused Shipments. 2) They must be returned with in 30 days. 3) We will not charge any restocking fee. 4) We will not refund the shipping charges. 5) Once a product is returned, refund amount will be credited back to your account within 7 bussiness days. 6) After 30 days, no returned products will be credited.
We would greatly appreciate your sending us an email at email@example.com before returning the item, or call us toll-free on 1-866-915-5300. In your email, Please include your Order Number,Date ordered,and Reasons for return.
Return to: Universal Herbs Inc., 33453 Western Avenue,Union City, CA 94587, USA, Ph: 1-866-915-5300, E-Mail: firstname.lastname@example.org.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.