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Seller#: 0UHOPTYVH68J68395

iSave Seller Profile 866-537-7073 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from iSave See all products from iSave

We have the lowest priced gps devices, telephones, personal care, digital picture photo frames,GPS Systems, headsets, pet supplies, weather forecasters, coffee machines and other great items!! Our brands include Garmin, Panasonic, AT&T, Magellan and much more! Any problems? Call or email us ANYTIME!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (753 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 491 Reviews
newegg
65%
Good Rating + 4 116 Reviews
newegg
15%
Average Rating + 3 42 Reviews
newegg
6%
Poor Rating + 2 22 Reviews
newegg
3%
Very Poor Rating + 1 82 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
ripped-off by this s
Order Date : 2/27/2015

Rating + 1 DEADBEAT SELLER

Items shipped aren't the same as advertised. I really wished newegg would allow no eggs.

Did you find this review helpful? Yes No

N/A
Order Date : 2/18/2015

Rating + 1 Norelco Razor

Here is my experience -
February 19 - ordered razor ($89.95) - Visa was denied (fault of Visa)
February 20 - successfully ordered razor
February 21 - learned that NewEgg charged my Visa account twice (Feb. 19 and Feb. 20)
February 24 - received two packages with razors on same truck
February 25 - phoned NewEgg and was told to call the company that actually sold it to me - called that company and was transferred into voice mail (told to expect a restocking fee) - got on iSave and printed out RMA - paid $10.40 to UPS store to return one unopened box to iSave (was told by UPS that I would receive message when it arrived - this did not happen)
March 10 (13 days later) - received three messages from NewEgg of arrival of RMA item
March 11 - received message from NewEgg that my refund had been posted and it would be in my Visa account in 3-5 days
March 12 - refund appeared in Visa account
It took three full weeks to correct the error.

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Drew
Order Date : 3/9/2015

Rating + 1 Horrible

Sold me USED in-ear headphones, without disclaiming that the product was not new. Gross. Company should be ashamed of itself.

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cbs12
Order Date : 3/10/2015

Rating + 5 replacement battery

fast shipping great price exactly what I needed.
Seller Response:Thank you for your business with iSave.

We greatly appreciate your business and understand that to be successful we need to listen to our customers and the feedback they provide.
Although we cannot foresee if a problem will arise, we go to great lengths to ensure that at the end of the day, our customers will be satisfied.

Thank you for your patronage!
We look forward to working with you again!


Did you find this review helpful? Yes No

Gil
Order Date : 3/7/2015

Rating + 1 HORRIBLE COMPANY!!!

They sent a wrong item. I contacted cust service to try to allow them to make it right and get what I paid for. I waited 10-15 min in queue listening to me get closer to my turn in queue, only to be put on hold for 15-20 min as soon as someone answers to start with before they even knew what my issue was. Dudes explanation was he had someone ahead of me. Once the guy came back I explained the issue and that i was frustrated over the bad customer service. He was not empathetic or cared and said send it back to us and we will ship the correct one. When asked if they were covering the shipping for their mistake they said no that they do it via reimbursement to my paypal. I did not even use paypal so how would they know my paypal acct info. I asked for a supervisor because I was unsatisfied and the guy would not put one on the line, then put me on hold. I got an email to return the item while I was on hold and then the line dropped as the guy disconnected it. HORRIBLE and UNACCEPTABLE!!!!

2 out of 2 people found this review helpful. Did you? Yes No

Nick
Order Date : 2/25/2015

Rating + 1 Item never received. Tried contacting them with no response back.

This is the last time I m buying anything from Newegg marketplace. Avoid this seller. I m going to contact the Credit card to reverse charges.

2 out of 2 people found this review helpful. Did you? Yes No

crazyak2003
Order Date : 3/5/2015

Rating + 1 Find a Different Seller

Item shipped fast but decided to order a different model. Emailed to cancel order, undoubtedly when seller received my email they just ignored it and quickly marked the item shipped. 3 emails later for an RMA still no response. On hold first in que for 10 minutes and no answer. Thankfully paid with paypal.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 3/2/2015

Rating + 1 SENT COMPLETELY WRONG PRODUCT

Sent completely incorrect product, blamed it on the "new guy", put me on hold for over 15 minutes. no reason for sending incorrect product. in fact, they didn't even have the product i ordered in stock. so why was i able to purchase the product if it was not even stocked???
they just sent another product in place of it.

1 out of 1 people found this review helpful. Did you? Yes No

iSaved-NOT
Order Date : 2/9/2015

Rating + 1 A nickel's worth of free advice...

If I could rate this transaction at 0 eggs, I would. I would REALLY like to see New Egg set this system up for RED EGGS (or give the consumer the choice of changing the white egg to a cracked or ROTTEN egg) to visually reflect the true rating.

The BEST advice I can give here is to FIRST realize that New Egg allows other vendors to sell product on their site, but DO NOT WANT to take responsibility for negative outcomes. So, anything sold on this site that comes from a different vendor should ONLY be purchased thru PAYPAL. And, ALWAYS... ALWAYS view feedback for the offsite vendor... a mistake that I made. Had I first viewed this vendors feedback section, I could have avoided them altogether.

iSave (the offsite vendor) was literally useless. The product I ordered was NOT the product I rx'd. But had I not purchased thru PAYPAL, I would have incurred expenses such as return shipping and "restocking fees"... YIKES! And that's for something THEY did wrong!

2 out of 2 people found this review helpful. Did you? Yes No

tbpixiedust
Order Date : 1/25/2015

Rating + 2 Bad Communication

Seller sent broken item, after numerous phone calls and emails directly to the seller, I had to request neweggs support in returning my equipment and getting the eller to send a rms and postage psid label, seller originslly said it would take a week for thre label, and sent only rma number and no label. Took over a month from date of receipt of broken merchandise to recieve label shipment ackknoledgement and refund. Wont by from ths seller again

2 out of 2 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    Cell Phone Return Policy:

    You may return or exchange merchandise for any reason within 30 days. There are certain conditions that must be met before any request for refund or exchange can be accepted. Cell Phone Purchase Request for Refund - Items must be returned back in the original sealed, unopened manufacturers packaging within 30 days of the original purchase date. Cell Phone Purchase Request for Replacement - Must meet all standards set forth below. If the standards are not met upon receipt of merchandise, it will result in the merchandise being returned to you at your expense:

    • Phone must be returned back with all original packaging, accessories & manuals.
    • Phone must not be damaged due to misuse, abuse or neglect
    • Phone must have a defect in materials or workmanship
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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