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Seller#: 0UHOPTYVANJWXW708

Discount Tommy Seller Profile 800-665-0728 Email This SellerEmail This Seller  See all products from Discount Tommy See all products from Discount Tommy

Discount Tommy offers premium products at wholesale prices. We specialize in Bicycle Supplies, Pet Products, Popcorn Machines, Drywall hoists and much more. Our goal is to make sure every customer is a repeat customer.

We supply our premium brands direct to you...no middleman or drop shipping ever. Enjoy the brands you've come to know and love like Great Northern Popcorn, Pentagon Tool, Square Perfect, Earth Worth, Kodiak, Pet Trex and many more

If you have a question about a specific product or are having technical issues, please don’t hesitate to contact us.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (95 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 66 Reviews
newegg
70%
Good Rating + 4 19 Reviews
newegg
20%
Average Rating + 3 4 Reviews
newegg
4%
Poor Rating + 2 3 Reviews
newegg
3%
Very Poor Rating + 1 3 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Vincy
Order Date : 7/11/2014

Rating + 1 Worst seller

Do not buy from this seller. I have received the damaged product from this seller and have sent two request either to replace or send me the RMA but have not received even a single response back.

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SProductions
Order Date : 1/26/2014

Rating + 5 Fast Safe Shipping

Super fast shipping and great quality products.

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lordgalla
Order Date : 1/5/2014

Rating + 5 Discount Tommy

Truly a A1 Seller,100% satisfied,will buy again.

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BILL
Order Date : 11/3/2013

Rating + 5

FAST PACKAGED WELL

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N/A
Order Date : 7/17/2012

Rating + 1

Was sold defective generator that was Dead on Arrival. Didn't know it until a year later when I tried to use it for the first time BEFORE i had put any fuel in it.

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Zack
Order Date : 8/30/2013

Rating + 1 Good quality, horrible customer service

My wife ordered a lighting kit from this company, and over all, it seemed good at first, great quality set up, however, one of the bulbs that shipped with it was broken when it got here, I have been trying for two weeks now to get a hold of someone to figure this out and get a new one sent out, I have sent multiple emails, and have not gotten so much as an acknowledgement back yet, they sell good quality items, and ship fast, but their customer service is completely terrible. Chances are, we will not be ordering from these guys again.

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N/A
Order Date : 11/21/2012

Rating + 2 Poor quality items

I bought a lighting studio from this seller and it will not sync with any camera wirelessly or with a wire. I wasted $110 or so on something that I cannot use.

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N/A
Order Date : 3/17/2013

Rating + 5 Excellent experience!

Purchased several photo equipment items from seller. They were shipped out very fast and everything was as expected. One bulb was not working in the kit I purchased. One email to seller and replacement was immediately sent. I highly recommend this seller.

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everycredit
Order Date : 1/10/2013

Rating + 5 Excellent photography backdrop

Great price, decent quality, good value for money. Shipping was fast and no hassles.

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N/A
Order Date : 9/29/2012

Rating + 3 OK in the end

Received an item that was badly DOA, cracked case, unit, everything. Took me a bit to get an RMA, even had to send picture of damage, but they sent a replacement unit in the end.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 20.00%

RMA Policy
    Cancellations or returns of any kind will incur a 20% restocking fee to the buyer. The buyer is responsible for return shipping costs and for sufficiently packing, insuring, and returning the item in "new" condition--used products will not be accepted. Discount Tommy will replace the item with an identical item, issue a full store credit for the value of the item, or issue a refund for the value of the item, minus a 20% restocking fee. All returned merchandise must be in the original packaging with the authorization (RMA#) clearly printed on the outside of the package.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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