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1234buy JustCase Seller Profile 888-412-3428 Email This Seller See all products from 1234buy JustCase
1234buy.com Inc provides dynamic turn-key restaurant equipment solutions, priding ourselves on delivering the highest quality and best value to our customers. We distribute a wide range of new food service equipment and maintain an extensive in-stock inventory of top quality food service equipment and supplies. We represent a large selection of food service equipment for our customers to provide the best quality equipment to meet any budget.
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Standard Return Policy
Notify us and get approval from us before sending them back, manufacturer might have local service for repair on damaged or defective items.
A 20% restocking fee will be deducted, prepaid shipping fee is NOT refundable (even on free shipping items), unless we sent out the wrong items.
Return items must ship back to original shipper with buyer's prepaid freight, shipping damage or factory defect will be inspected.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.