TekGrabber Seller Profile
800-762-8879
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Review Summary
(36
Reviews
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22 Reviews |
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| Good |
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7 Reviews |
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| Average |
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1 Reviews |
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0 Reviews |
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| Very Poor |
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6 Reviews |
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4/16/2013 5:14:16 PM
Great transaction and product, grandchildren loved it.
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3/9/2013 7:11:48 PM
Bought the "Impulse 10000mAh Power Bank External Battery Charger ". The item worked until I had to recharge it. It took a long time to get an RMA #. I mailed it back (at my expense) over a month ago. I have not heard a word from them. I don't know when or if I will get my defective product replaced. Newegg use to be a seller that you could trust and recommend to friends... so far, my experience with the 3rd party market place is going to make me think twice about coming back to newegg.
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2/15/2013 7:21:27 AM
Item arrived promptly but did not work. Support has been very sketchy. After a few days they asked for a phone number to debug the situation but after a few days with no call I was told to return the unit. I returned the unit 8 days ago but again no word and no refund. Not a very happy TekGrabber customer. Giving one star because zero wasn't an option.
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2/14/2013 7:00:52 AM
If I could rate with NO eggs filled I would. I returned the tablet I purchased and I've never received a refund of the cost (on 2/16 it will be a month since I returned the tablet). The tablet was defective. I will now call my credit card company and file a report for a refund of my money. TekGrabber does NOT have customer service. They return NO calls and they return NO emails. I will also be notifying the Better Business Bureau.
Seller Response:Hello David, i apologize for your delay in refund. I have already put request for refund with Newegg
Not sure why the process took so long, but you can check with them. Also I am doing my best to provide good service. You may contact me anytime to resolve issues. thanks!
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2/1/2013 11:09:44 AM
Third class cheap Product. When I asked for RMA, they replied me after 7 days and told me to ship to Canada out of country for refund.
DON'T BUY FROM THIS SELLER.
1 out of 1 people found this review helpful.
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1/31/2013 8:17:30 AM
Stay Away!
My product came defective. First, they wanted me to keep it even though the lights didn't work properly. I said no. So they sent me a label and I returned it. They now have my product and my money -- they do not return any phone calls or emails. I am forced to call my credit card company and file a report.
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1/10/2013 5:05:57 PM
This is a fast and nice seller! My only complaint is the use of USPS since there tracking system is awful. I received my order today but the tracking info showed "Unavailable" the whole time.
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9/3/2012 6:47:46 AM
I ordered one device, and was delighted at the prompt delivery. so much so that we have ordered another of the same devices through this seller based on the level of care that was provided.
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
- TekGrabber Return Policy
TekGrabber prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships.
It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. The purchases of computers, peripherals, software, and other consumer electronics are subject to manufacturer restrictions which may be different from other product purchases you transact. Most of the products sold by TekGrabber are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please refer to the website below, contact us at the following e-mail address, or call us:
1-800- 762-8879
support@tekgrabber.com
We encourage you to request information from any of our account executives about extending the service period on any of the products that you purchase.
Most manufacturers offer a 30 days after date of purchase and one year warranty on all new equipment. During the warranty period, you may call the manufacturer to receive warranty service. The manufacturer will attempt to solve your problem via phone. If a situation extends beyond the manufacturer's service centers ability to resolve, please contact your TekGrabber representative for further guidance.
- support@tekgrabber.com
