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Zhen Premium Knife
Zhen Premium Knife Seller Profile 713-301-6896 Email This Seller See all products from Zhen Premium Knife
We are exclusive newegg.com online marketplace for Zhen Premium Knife. We specialize in manufacturing and selling professional kitchen knives. All of our knives are made of Japanese high quality steel and are manufactured with extremely high standards in Taiwan. The materials for making Zhen Premium Knives are qaulity tested in various ways to ensure the life and sharpness of our blades.
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Standard Return Policy
Item must be returned in original product package with all contents. Buyer is responsible from return shipping charge. Please note that orders returned without RA# will not be accepted and will be returned to you. Return will be refused if the item is returned in a damaged condition. Shipping & Handling is not refundable. 10% restocking fee will be charged during refund process.
If you have received the defective/damaged item in the rare event, you must contact us within 48 hours of receiving the item through e-mail. We will replace the item without any extra cost. Defective products can only be returned in exchange for the exact same product. If you do not wish to exchange, we will refund the payment back to you minus original shipping charge.
Once your return is processed, and is verified to meet the basic criteria above and to be defective, your refund will be issued or your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
If you have any further questions, please contact us directly through e-mail at firstname.lastname@example.org. Thanks for your business.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.