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Seller#: 0UHOPTYVHCCV57B18

I. M. Jewelry Seller Profile 852-9045228 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from I. M. Jewelry See all products from I. M. Jewelry

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

「I.M.Jewelry」is more than a name of a jewelry brand,it also represents the women’s endless efforts for beauty.It would be explained as “Insisted for marvelous”,which means doing our best to make marvelous pieces. Now,It is moving to the center stage of jewelry with mystery、amazing and a strong desire of beauty……
Every one has the right to pursue beauty,as to a woman,a Luxurious, innovative or intellectual jewelry would be the best friend increased their born beauty.「I.M.Jewelry」concerned about all the beautiful things in the world for our designers to get inspiration,then combine it with fashion trends to make conquests of our products.「I.M.Jewelry」is so style varied,bold,dazzling and elegant that it bring women into the Eden of beauty in dailylife.
Now,「I.M.Jewelry」has win the love and support of loyal customers beacause of its exquisite design and timeless charm.It gather many aesthetic feelings in jewelry to sparkle the bset beauty of women.As the preferred jewelry choice, in the furture,「I.M.Jewelry」would put in more efforts and enthusiasm only for the ultimate beauty of women.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (90 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 37 Reviews
Good Rating + 4 21 Reviews
Average Rating + 3 10 Reviews
Poor Rating + 2 8 Reviews
Very Poor Rating + 1 14 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
John H.
Order Date : 1/19/2016

Rating + 4 Slow shipping but good customer service

When I ordered the shipping was listed as : Ship from Overseas(8-15 days). However it took a while longer than this and I was unable to give the necklace I bought for my wife's Valentine's present to her until after Valentine's day. I contacted the seller and Newegg customer service and both were very responsive and understanding. I was pleased with the resolution but would recommend ordering well ahead of time if your order has to be there by a specific date.

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Ray B.
Order Date : 1/18/2016

Rating + 1

I have waited 1 month and still have not received anything

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Order Date : 8/30/2015

Rating + 1 Horrible.

Still waiting for my purchase from a month ago. Will never purchase from your store again - EVER.

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Order Date : 8/16/2015

Rating + 2 Lost Package

Waited three weeks and never received anything. Contacted Newegg who contacted the seller. Now I have to wait another three weeks to see if I will eventually get my item.

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Order Date : 2/9/2015

Rating + 1 Still waiting

I ordered a neclace for my mother's birthday almost a month in advance. It's now a week last her birthday and I still haven't received it.

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Order Date : 2/8/2015

Rating + 2 I. M. Jewelry

Purchased on special sale. The article I received was different than the sale item pictured (the mounting on the jewel in the necklace was different). It would cost more than I paid to return it.

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Order Date : 2/5/2015

Rating + 1 delivery way delayed

Checked tracking still in Hong Kong, Last dealing with this seller. RMA if not here by the 28th. That would be 10 days late!

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Order Date : 11/28/2014

Rating + 1

Ordered a month ago, still haven't received. Supposedly 10-15 day shipping.

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 11/21/2014

Rating + 2 Disappointed

Ordered several necklaces for christmas presents during a sale. Shipping took a little long, but we were well in advance of the deadline, so no big deal. When they arrived, one of them was missing a cubic zirconium, and it had a hole in the pendant where the CZ was supposed to go. The missing diamond was NOT in the packaging, so it was missing before they shipped it.
We emailed them about it and they asked for pictures as proof. We sent pictures and they asked us to ship it back, and said they would send us a replacement. It's been more than a week now, and no word on whether they've even received it yet or not. Whether we end up getting it back in time for Christmas or not, this is a huge disappointment. A jeweler does not simly ship a pendant that is missing a stone. That is totally unacceptable, and I should not have to pay $6.50 in shipping to send the thing back to China to get a replacement.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 10/12/2014

Rating + 4

My experience with I.M Jewelry was good overall. The price was excellent and the product arrived. I only knocked an egg off because they didn't say which company they shipped my product with. It came at the end of the shipping time-frame, but I had no way of checking on the status beyond that it had shipped. I tried the tracking number with all of the usual shippers without luck. That was a bit frustrating.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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