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Seller#: 0UHOPTYVHCCV10E60

Pens N More Seller Profile 708-599-3968 Email This SellerEmail This Seller  See all products from Pens N More See all products from Pens N More

Pens N More was established in 2006 in a south suburb right outside Chicago. We are a family owned business that has a combined 30 years + of experience in the office products industry. We have been serving our customers with major brand office products and fine writing instruments at discounted prices. We specialize in hard to find writing instruments and other office type products that have been retired from major brand manufactures. We here at Pens N More pride ourselves in providing top-notch customer service while offering our best possible price of name brand products.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (174 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 113 Reviews
Good Rating + 4 20 Reviews
Average Rating + 3 15 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 24 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/11/2015

Rating + 1 Very poor seller

If I can give (-5) negative 5 to seller is not enough. I ordered an item and received different item after waiting 10 days, then I called customer service and waiting time 42 minutes, then they said that they will email 3rd party, then I have to ship my wrong item back, then they will ship me my correct item. When I asked him that means may I have to wait a month to receive my item! he said that he's sorry for that.

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Mr Common Sense
Order Date : 9/25/2015

Rating + 1 Zero Eggs Deserving

With some many excellent vendors that ship at lightning speed even when you pay for standard, please don't give these people your money. You will receive your product on "theee" last possible day that is allowed. And I've had long interactions with pens n more custo service and they seem to pride themselves on the fact. Please I beg of you good citizens of the Newegg marketplace do not facilitate this very poor service oriented company by shopping with them. Their are some great vendors out their and these people do not fit the bill when it comes to even marginal service. PLEASE DON'T USE THIS VENDOR.

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Pens'n'more orless
Order Date : 9/25/2015

Rating + 1 Order if Customer Service and Shipping is not of concern

By far the absolute last place you want to place an order with. DO NOT ORDER with this company. If you ship standard I promise they will take every last day possible to deliver your package, no exceptions. 12 days from order til delivery for 2 boxes of binder clips. Seriously, 12 days, when i asked the customer service manager about the delay she simply stated that even though it was literally delivered on the last possible day it was within their guidelines and thats how they do business. Please don support vendors like this when their are really fast shippers out their that try hard to make Newegg customers happy.

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Order Date : 5/26/2015

Rating + 5 Verbatim BD-RE 25GB

Order was completed ahead of schedule and as ordered, Shipping was 2 days early. Product was as described.

Well Done...

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Order Date : 2/25/2015

Rating + 1 scam seller


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Order Date : 12/24/2014

Rating + 1 Worst Seller Ever!!!!!

Advertised 10pk Parker Jotter Black CT Ball Point Pens for $7.99. I was shipped 1 pen with no explanation as to why. Called Pens N More CSR and was told they would ship the missing 9 pens to me at N/C and email me a tracking number. Few hours later a supervisor called to say they were "out of stock" and could not ship the items Instead they would give me a credit for purchase price and let me keep the one pen free. After checking on the website, it turns out the supervisor LIED about the pens being out of stock. They re-listed the same item for a much higher price and items were definitely "In Stock" and ready to order. Called Newegg CSR Supervisor and relayed the entire story to him at which time he made good on the 9 missing pens and shipped them to me at no charge from Newegg's stock. Once again, Newegg saved the day!! not to mention saved the customer. I wish there was a way to make Pens N More pay for THEIR mistake not Newegg, but at least Newegg had the integrity to make it right

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Order Date : 10/2/2014

Rating + 5 Velcro Thin Ties

The product arrived sooner than I expected it and it is just as described

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Order Date : 10/7/2014

Rating + 1 Don't recommend

I ordered 12 rolls of packaging tape and received only 2. I have requested the remainder of the rolls be mailed or a refund be issued. it has been almost two months and nothing has been done to rectify the situation.

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Order Date : 9/7/2014

Rating + 1 Buyer Beware

If i could i would rate them 0 stars been over 30 days since my item was ordered and its been lost in the mail and in order for them to reship to me i have to pay a "reshipping fee" for their mess up or pay 15% of the total cost for a refund i recommend buying from someone else that doesn't try to charge you for their mistakes.

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Order Date : 8/3/2014

Rating + 5

Fast Shipping will buy again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.

    TNT Deals, Inc
    Attn: Return Department
    7734 W. 99th Street
    Hickory Hills, IL 60457
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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