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Pens N More Seller Profile 708-599-3968 Email This Seller See all products from Pens N More
Pens N More was established in 2006 in a south suburb right outside Chicago. We are a family owned business that has a combined 30 years + of experience in the office products industry. We have been serving our customers with major brand office products and fine writing instruments at discounted prices. We specialize in hard to find writing instruments and other office type products that have been retired from major brand manufactures. We here at Pens N More pride ourselves in providing top-notch customer service while offering our best possible price of name brand products.
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Standard Return Policy
TNT Deals, Inc
Attn: Return Department
7734 W. 99th Street
Hickory Hills, IL 60457
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.