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Rearth Seller Profile 469-546-5026 Email This Seller See all products from Rearth
Rearth USA is a company built by everyday people trying to solve your everyday problems.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 30 days of the sale date and issue a full refund minus shipping fee within resalable condition.
All we ask is that the product is not used, and is in the same condition you received it, and is in the original box and/or packaging. Once your order is received at Rearth warehouse, you will receive a refund for the amount paid for the returned item back to the original method of payment.
The original shipping fee is not refundable. Once your return is received and inspected by our warehouse staff (usually within 24-48 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days.
You will be notified by email once your return as been processed.
•All customers wishing to return their purchases must first obtain a 'Return Merchandise Authorization' (RMA) number.
•All returns/exchanges must be non-damage or unopened and contains all original contents. Otherwise, a minimum of a 20% restocking fee will apply
- Damage packaging
- Protective layer (scratch prevention) on case is removed
- Missing content from original packaging
Ringbo Screen Protector
-Non-resalable when remove from original packaging
•Some Exception will be made for the Ringbo Screen Protector. The 30 Days Money Back Guarantee still applies. However, please contact us for return assistance.
•Customers are responsible for all return shipping charges, except in condition where the company was at fault (such as Manufacturer Defect, Wrong Item sent by company's error).
•Shipping fee is non-refundable, except in condition where the company was at fault (such as Manufacturer Defect, Wrong Item sent by company's error).
•The refund will be applied to the credit card initially used to make the purchase. Please note that depending on your financial institution, it may take additional 2-10 business days after your credit is applied for it to be reflected on your statement.
•We recommend that you insure your return package or send with delivery tracking and confirmation since Rearth is not responsible
for lost or damaged shipments.
REARTH's LIMITED WARRANTY
We take full responsibility for our product conditions. Please let us know if you have received any item that is defective by contacting us at firstname.lastname@example.org.
For more information and specific instruction on how to obtain warranty service, call us at +1-318-759-0440.
All Replacement will be shipped via Package Free Unit (PFU) to help reduce excess waste that can be harmful to the environment.
WHAT IS NOT COVERED?
• Normal wear and tear of Product use
• Misuse, lack of care, mishandling, accident, abuse or other abnormal use
• Use of the Product other than for its intended purpose
• Damage caused by improper or unauthorized repair or maintenance
• Product that has been modified or altered
• Any product that is not manufactured by Rearth (including, without limitation, any non-Rearth product that is used in connection with the Product)
Rearth Products, LLC and its affiliated companies worldwide (Rearth Ringke, Ringbo, Verco) warrants our Rearth products against defects in material or workmanship for a period of 90 days from the original date of purchase of the product by a consumer (the Warranty Period). Rearth does not warrant, and is not responsible for, any smart phone or other device made by anyone other than Rearth. If a material or workmanship defect arises with regard to any Rearth product, and a valid claim is received within the Warranty Period, Rearth will replace the product with a new or refurbished Rearth's product.
Return/Exchange is fast and easy.
1. Log into your account.
2. Click the order number containing the item(s) you wish to return.
3. Request an RMA
4. Explain the Reason and Method for the return and add comments regarding return/exchanges.
5. In 24-48 hours, you will receive an email with RMA number and important instructions. Please, do not ship the item(s) until you receive an authorization email from us.
6. Consider insuring your package in case it is lost or damaged in transit. Rearth USA cannot be responsible for items that are damaged and do not arrive at our warehouse.
7. Mail your return with the appropriate postage.
Rearth USA Return
10721 Plano Road Suite 300
Dallas TX 75238