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Rearth Seller Profile 972-423-1482 Email This Seller See all products from Rearth
Rearth USA is a company built by everyday people trying to solve your everyday problems.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 30 days of the sale date and issue a full refund minus shipping fee within resalable condition.
All we ask is that the product is not used, and is in the same condition you received it, and is in the original box and/or packaging. Once your order is received at Rearth warehouse, you will receive a refund for the amount paid for the returned item back to the original method of payment.
The original shipping fee is not refundable. Once your return is received and inspected by our warehouse staff (usually within 24-48 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days.
You will be notified by email once your return as been processed.
•All customers wishing to return their purchases must first obtain a 'Return Merchandise Authorization' (RMA) number.
•All returns/exchanges must be non-damage or unopened and contains all original contents. Otherwise, a minimum of a 20% restocking fee will apply
- Damage packaging
- Protective layer (scratch prevention) on case is removed
- Missing content from original packaging
Ringbo Screen Protector
-Non-resalable when remove from original packaging
•Some Exception will be made for the Ringbo Screen Protector. The 30 Days Money Back Guarantee still applies. However, please contact us for return assistance.
•Customers are responsible for all return shipping charges, except in condition where the company was at fault (such as Manufacturer Defect, Wrong Item sent by company's error).
•Shipping fee is non-refundable, except in condition where the company was at fault (such as Manufacturer Defect, Wrong Item sent by company's error).
•The refund will be applied to the credit card initially used to make the purchase. Please note that depending on your financial institution, it may take additional 2-10 business days after your credit is applied for it to be reflected on your statement.
•We recommend that you insure your return package or send with delivery tracking and confirmation since Rearth is not responsible
for lost or damaged shipments.
REARTH's LIMITED WARRANTY
We take full responsibility for our product conditions. Please let us know if you have received any item that is defective by contacting us at firstname.lastname@example.org.
For more information and specific instruction on how to obtain warranty service, call us at +1-972-423-1482.
All Replacement will be shipped via Package Free Unit (PFU) to help reduce excess waste that can be harmful to the environment.
WHAT IS NOT COVERED?
• Normal wear and tear of Product use
• Misuse, lack of care, mishandling, accident, abuse or other abnormal use
• Use of the Product other than for its intended purpose
• Damage caused by improper or unauthorized repair or maintenance
• Product that has been modified or altered
• Any product that is not manufactured by Rearth (including, without limitation, any non-Rearth product that is used in connection with the Product)
Rearth Products, LLC and its affiliated companies worldwide (Rearth Ringke, Ringbo, Verco) warrants our Rearth products against defects in material or workmanship for a period of 90 days from the original date of purchase of the product by a consumer (the Warranty Period). Rearth does not warrant, and is not responsible for, any smart phone or other device made by anyone other than Rearth. If a material or workmanship defect arises with regard to any Rearth product, and a valid claim is received within the Warranty Period, Rearth will replace the product with a new or refurbished Rearth's product.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.