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Grid Connect Seller Profile 630-245-1445 Email This Seller See all products from Grid Connect
We are a manufacturer and international distributor of network products. We design, market, sell, and support various chips, modules and adapters that use Ethernet, Wireless (WiFi, Bluetooth, 900 Mhz, etc), CAN, and Serial (RS232, 422 and 485) technologies. Our focus on providing excellent products, customer service, and expert technical knowledge.
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Standard Return Policy
All Exchanges and Returns are subject to the following conditions:
1. Product must be in new condition
2. All product packaging and accessories must be intact including any power supplies, cables, adapters, CDs, antennas, and user manuals.
3. A Return Materials Authorization (RMA) number must be requested within 30 days of purchase via firstname.lastname@example.org
4. If you are requesting a refund for a non-defective product we will refund the cost of the product (not including shipping costs)
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.